Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences

ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

According to Forrester Research, two-thirds of customer experience professionals surveyed report that they deployed an innovative experience within the last twelve months and even more plan on rolling them out within the next year. A key trend for delivering these world-class online engagements is the addition of visual interaction technologies. For example, in September Amazon.com introduced its Mayday service that supports live agent video on Kindle Fire HDX tablets, and recently Apple enhanced the customer experience for its on-line stores in Europe, Asia, and South America by offering on-screen assistance for shoppers.

“Today companies have to find ways to make customer interactions more meaningful and profitable,” said Lisa Fiondella, CEO at ReFocus. “Visual engagement dramatically improves online shopping and service experiences. With Glance for Service Cloud, Salesforce.com customers now have a powerful way to make that happen.”

Panorama for Service Cloud:

• Provides comprehensive visual engagement services such as cobrowse, screen share, agent video and mobile showcase;
• Makes it effortless for agents to switch between services;
• Captures session data for later analysis; and
• Has robust APIs to enable integration with third-party or custom solutions.

“There are plenty of voice and chat tools to engage customers online, but they don’t let us do what comes naturally — visually share and show,” said Tom Martin, CEO of Glance Networks. “We built Glance to bridge the visual gap that frustrates so many people. Now, customers can easily interact with agents in the most effective manner, resulting in increased satisfaction, enhanced brand experience, and competitive differentiation.”

Glance for Service Cloud is available today. View the video demo, or for more information or to schedule a one-on-one session during the week, contact a Glance representative at 781-316-2596.

Request an in-person or online demo with Glance today!

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »