CX Today’s David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks.
In this session we discuss the following:
- Where do you see organisations struggle when it comes to achieving a consistent experience across platforms?
- With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX?
- Are businesses doubling down on CX technology spend to try and bolster customer retention?