Wakefield, MA, March 29, 2023: Glance, the leader in Guided CX solutions, announces today that Jim Luciani has joined its leadership team as SVP of Engineering to strategically support the company’s growing engineering group and further innovation in its Guided CX products.
Luciani is a SaaS industry veteran, joining Glance with decades of engineering leadership experience across growth-stage companies as well as large organizations including Akamai and Ericsson. With a passion for building compelling products, he has a proven track record of building scalable teams and delivering large, complex systems focused on performance and customer experience. In his new role, Luciani will oversee Glance’s product development, testing, quality assurance, and engineering activities.
“Jim brings a depth and breadth of experience to Glance, as well as a customer-first focus that closely aligns with our mission,” said Tom Martin, CEO. “We’re confident that his leadership will help us continue to transform CX for the world’s leading brands.”
“Glance is delivering innovative solutions which are disrupting the CX space,” said Luciani. “I look forward to helping Glance continue to grow customer satisfaction by bringing the power of human connections into digital spaces.”
Glance offers cloud-based Guided CX solutions focused on humanizing digital interactions including cobrowse, screen share, and mobile app share. Its patented technologies allow company representatives — like sales reps, service reps, and advisors — to join their customers seamlessly and securely in their website or app, see the customer’s screen, and deliver personal guidance.
The company was recently named a Momentum Leader by G2 Market Reports for its CX-focused technology. Martin says Glance has every intention of continuing that momentum, and bringing in top talent like Luciani is key to accelerating innovation and growth.
Nadine Long
Director, Brand & Performance Marketing
Glance