Wakefield, MA April 28, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies. Authored by Gartner analysts Brian Manusama and Nadine LeBlanc, the report is available to Gartner subscribers.
According to the report, “digital customer service offerings focus on seamless conversation orchestration across digital channels. Application leaders supporting customer service investments may be struggling with channel alignment. They should use this Market Guide to evaluate vendors in this emerging market.”
“We believe this report accurately reflects the challenges associated with deploying digital customer service, and suggests viable options that enterprises should consider to enhance customer satisfaction and increase productivity,” said Tom Martin, Glance’s chief executive officer.
Glance is one of the industry’s foremost providers of visual engagement solutions, and has been delivering cloud-based cobrowse, screen share, and video solutions to businesses around the world for two decades. Through these innovations, businesses seamlessly integrate real-time human-to-human interactions into the digital customer experience, resulting in higher customer satisfaction scores, enhanced brand loyalty, greater agent productivity, lower operating costs, and expanded revenue streams.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Glance Networks
Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance visual engagement technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance partners include Salesforce, ServiceNow, and Docutech. For more information, please go to www.glance.net.
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