Glance Networks has launched its visual engagement platform on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
Glance Networks’ provides a powerful, secure, scalable and integrated visual engagement platform used to improve customer experiences. In one simple interface, customer service, tech support, and sales teams can see, show, or share content from anywhere on any computer, mobile device, or tablet. Utilizing Glance cobrowse, screen share, and agent video vastly improves the customer experience and enables intuitive agent and customer interaction without the need of a download.
“Today, 75% of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Chief Marketing Officer at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience. By building on the AppFoundry and the Genesys Customer Experience Platform, Glance Networks leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.”
“We’re excited to offer Glance visual engagement solutions through the Genesys AppFoundry and reach a relevant business audience. The Glance visual engagement platform provides businesses with a competitive advantage of having instant and effortless conversations with customers using co-browsing, screen sharing, agent video and more,” said Tom Martin Glance Networks CEO. “Companies using Glance visual engagement software are able to personalize and humanize the online experience by improving agent and customer satisfaction, experience, and loyalty.”
Additionally, Glance Cobrowse, Screen Share, and Agent Video are built for enterprise-level engagements while being secure and scalable. Enterprise grade features like role-based permissions, field masking and SAML / SSO integration provide businesses of all sizes with a distinct competitive advantage.
Built on the Genesys Customer Experience Platform, the Glance platform is currently available on the AppFoundry at https://appfoundry.genesys.com/home.
Ready to learn more about Glance and how our solutions can make your customer experience out of this world? Contact us for a demo today.
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »