We at Glance Networks are proud to announce that our Glance visual engagement solution has been honored for its exceptional innovation. As such, TMC, a global, integrated media company, has named Glance Panorama a 2016 CUSTOMER Product of the Year Award winner.
Glance’s visual engagement solution enables companies to deliver a truly amazing customer experience. In an automated, online world, customers seek a high-touch, personalized experience. Glance is a next-generation enterprise cobrowse solution that enables agents and customers to see what they are talking about. The platform empowers sales, support, and service agents to visually collaborate with their customers – while masking any sensitive data from view.
With Glance enterprise cobrowse, agents and customers are literally on the same page. Glance Cobrowse enhances existing technologies like web self-service, live chat, click-to-call and phone support, providing a quick and simple way to show and guide customers through complex processes.
“We are thrilled to be honored as a CUSTOMER Product of the Year Award winner,” said Tom Martin, CEO of Glance Networks. “This award speaks to the heart of Glance Networks’ mission to make the customer experience effortless – dramatically improving the brand experience and building rapport while reducing the cost-per-interaction.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Glance with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its [visual engagement] solution has proven deserving of this elite status and I look forward to continued innovation from Glance in 2016 and beyond.”
The 18th Annual Product of the Year Award winners was published in the 2016 January/February issue of CUSTOMER magazine.
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Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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