Guided CX Provider is Lauded for Excellence in Visual Engagement
WAKEFIELD, MA / ACCESSWIRE / December 9, 2021 / Glance, a leading provider of human guided customer experience solutions that enable enterprises to deepen customer relationships and transform digital interactions, announced that it has been named a recipient of Frost & Sullivan’s 2021 Product Leadership Award. The company was selected for its vision, leadership, and success in creating and providing groundbreaking embedded Guided CX solutions that improve customer experiences, increase sales, lower operating costs, and strengthen brand loyalty. The award was presented to Glance chief executive officer Tom Martin at black tie gala in Orlando, Florida last night.
In its evaluation of Glance, Frost & Sullivan analysts Alexander Michael and Federico Teveles rated the company’s solutions and market traction in relation to evolving business imperatives, such as the accelerated demand for digital commerce, automated customer service trends, customer expectations, and the need for businesses to integrate automated and human-based tools to improve customer journeys. Frost & Sullivan determined that Glance’s visual engagement solutions continue to lead the market by delivering highly relevant cloud-based capabilities that provide measurable business outcomes. These include increased conversion and close rates, higher customer satisfaction scores, shorter sales cycles, and greater retention. Frost & Sullivan also found that Glance’s unique architecture that works across all browsers and devices-combined with its stringent security protocols-make it an ideal solution for industries like financial services, healthcare, government, and e-commerce.
“Frost & Sullivan is one of the world’s most respected market research firms, and we are honored that Glance was selected for its prestigious 2021 Product Leadership Award,” said Martin, “Our entire development, engineering, and sales organizations all deserve congratulations for this achievement. One of Glance’s company core tenets is that our solutions must always work, every time, as our customers are changing the way they do business and engage with their customers. Our product and sales teams continue to invest countless hours to ensure our customers maximize the benefits they receive from our solutions. We are grateful for their passion and commitment, and anticipate that their efforts will result in our continued leadership in Guided CX for the most innovative enterprises.”
Glance enables businesses to seamlessly integrate real-time visual customer assistance and expert consultation into digital apps and websites through cobrowse, screen share, and video technology. Knowledge workers, advisors, and customer service personnel can instantly join customers in the digital interaction to provide human-to-human assistance that creates empathy, improves customer satisfaction, increases productivity, lowers operating costs, generates more transactions, and extends brand loyalty. Unlike third-party video meeting solutions, Glance collaboration sessions are embedded directly within the branded website or app, creating an in-brand, friction-free, and secure digital experience for consumers and staff.
In addition, Glance’s proven and secure cloud-based technology is compatible with all major browsers, operating systems, and devices, and can be integrated with popular CRM, contact center, document management, and business communications platforms. Glance’s technology is completely secure, and complies with data privacy mandates in financial services, healthcare, and other regulated industries.
“The efficiency and loyalty-building benefits associated with visual engagement are strong. Since the beginning of 2020, visual engagement has become a fundamental expectation almost overnight,” noted Frost & Sullivan’s Alexander Michael. “Frost & Sullivan believes Glance is exactly the right product at the right time for organizations that wish to enhance customer journeys, reduce customer effort, and create a better, more rewarding experience for customers and agents.”
About Glance Networks
Glance enables mid-to-large enterprises to engage customers easily in their digital environments. Glance’s branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance that delights customers and optimizes business performance. Discover the power of Guided Customer Experiences at http://www.glance.net.
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