Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image
Guided CX Customer Service

Spring cleaning your customer support strategy: how Guided CX streamlines digital interactions

Spring is in the air — and while you might be thinking about clearing out closets or organizing the garage, there’s another area that could use some tidying up: your customer support strategy. Let’s be real: digital customer experiences can get cluttered. Outdated processes, confusing self-service options, and siloed tools all add friction for your customers and your agents. But here’s the good news: with a little spring cleaning and the right approach, you can freshen things up and create smoother, more human support experiences. Enter Guided Customer Experience (Guided CX)—your not-so-secret weapon for streamlining support and delighting customers.
Read Now
Filter by Category
News Cobrowse News

News

News

Glance launches the Glance Accelerate Partner Program

The leading authority in enterprise Guided CX adds momentum to partners’ CX initiatives Wakefield, MA, April 25, 2023: Glance, the leading provider of Guided CX solutions, including cobrowse, screen share, video, mobile app share, and mobile camera share capabilities, has taken its partner program to the next level with the launch of the Glance Accelerate Partner Program.

3 reasons to humanize the digital retail customer experience today

Today’s retail customers want it all. They want the convenience of ecommerce with the personal attention of shopping in-store with an associate. They want to spend with brands that provide standout experiences. And of course, they want free and fast shipping.

Cobrowse

Cobrowse

Using Guided CX to improve customer retention

Focusing on retention supports long-term growth. Existing customers who see value in your product/service are more likely to come back for more, spend more, and refer others to your business.

How to lead contact centers with empathy for transformational CX

Last week, we were joined by Ben Devey, Director of Customer Experience at Ollie, who has worked at every level of the call center with experience at both large enterprises and growing startups. He shared some excellent advice and insights gained from his professional experiences that can help companies of all sizes lead with empathy and improve the customer experience. Here are some key takeaways from our conversation.

Revolutionize your customer retention strategy with in-app support

User engagement and retention are the biggest challenges app marketers face today. Nearly half of all apps are uninstalled within the first month after being downloaded, with “not in use” being the top reason.

How Guided CX can transform the student enrollment process

The student journey is becoming increasingly digital, even for students who don’t engage in remote learning. And when it comes to recruitment and enrollment, the digitization of these processes is here to stay.

Celebrating the women of Glance

March is Women’s History Month, and we’ve been collecting some words of reflection and inspiration from the women of Glance. Their stories highlight the collective people-first mentality at Glance, and showcase the amazing women behind the brand and technology.

News

News

Glance continues to fuel innovation with new hire of Jim Luciani

Proven SaaS leader brings organizational and technical expertise to accelerate growth Wakefield, MA, March 29, 2023: Glance, the leader in Guided CX solutions, announces today that Jim Luciani has joined its leadership team as SVP of Engineering to strategically support the company’s growing engineering group and further innovation in its Guided CX products.

Why in-app support is the evolution mobile CX needs

Mobile is increasingly becoming the digital engagement mode of choice for customers. In response, today’s CX leaders across industries are focusing on how to improve their mobile experiences and bring them at least to parity with — if not better than — their web-based experiences.