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Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer engagement in the digital age: challenges and solutions
Keeping customers engaged in today’s digital world can be tough. With so many options available at the click of a button, it’s more important than ever to differentiate yourself, provide memorable experiences, and build strong relationships with your customers. Let’s explore some of today’s top challenges in customer engagement and the solutions you can use to overcome them and thrive.
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Customer Service
10 Ways to Exceed Expectations in Customer Service
Customers crave friendly, informed service. I know this, because I’ve worked the front lines in Glance Network’s customer service department. The relationship I have with our customers is of the highest importance to me. That attitude is reflected in the rave reviews we’ve gotten from our customers in return.
Customer Service
Why Customer Centricity Delivers Great Customer Experiences
With everything going on over the last three years, you may have missed it—but the “digital customer experience” is now basically the entire customer experience. And that’s catching some companies off guard.
Glance and Guided Experiences: at the leading edge of CX transformation
Noted industry analyst Phil Edholm, president of PKE Consulting, shares his thoughts on the presentations and discussions that took place during the recent Glance Analyst Conference. In his blog, Edholm offers his assessment of the traction Guided CX solutions are gaining in the market, his impressions of a customer presentation, and his perspective on why Glance stands out from other providers.
Web Accessibility Expectations for Digital Transformation
Digital transformation has been on the rise for quite some time. Enterprises have been transitioning their strategies from optimizing the in-person experience to growing their online channels. As the pandemic has sped up the need for digital innovation, sectors such as the financial industry have had some hurdles to overcome in providing a customer experience that exceeds expectations. Adherence to accessibility standards is one of those hurdles.
Twilio SIGNAL “Flexed” on Customer Engagement, and We’re Pumped
The Glance product and development teams attended Twilio’s customer and developer conference, SIGNAL, in late October. Being one of those attendees and responsible for our product integration ecosystem, I walked away incredibly impressed and excited about the future of our partnership, Twilio integration, and the combined impact we can make for our joint customers.