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Top digital customer experience strategies for business success

A great online experience can make or break a business. As more customers interact with brands through websites, apps, and social media, having a strong digital customer experience (CX) strategy is essential. So, what exactly is digital customer experience, and how can you improve it to boost your business? Let’s break it down.
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Cobrowse News Customer Service Case Study Digital Transformation

Cobrowse

Cobrowse

Glance Networks Interview with TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 in Fort Lauderdale, Florida this February to speak on two panels. Tom had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC, which runs the trade show and also publishes Customer Magazine. They discussed various topics related to Glance’s Visual Engagement platform.

Cobrowse

Cobrowse

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

News

News

Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO

Panel Sessions on AI-Driven Solutions and Emerging Customer Interaction Tools Will Describe How Businesses Can Successfully Humanize Digital Customer Engagement

Customer Service

Customer Service News

Article: Constant Contact uses Glance to expand customer success, product support and advisory services

Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:

News

News

Glance Achieves ISO 27001 Information Security Certification

Visual Engagement Solutions Provider’s Security Practices Demonstrate the Highest Level of Commitment to Information Security

News

News

Axos Bank Adopts Glance Visual Engagement to Improve Digital Banking

Bankers can join customers in the online banking app, guide their navigation, help them complete transactions

Customer Service

Customer Service News Case Study

Axos Bank uses Glance to improve CSAT for customers using online banking

Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:

News

News

Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue

Digital Transformation

Digital Transformation Customer Service

Adding the human touch to FinServ digital transformation

Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again: