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Track trends, get tips, and explore new ideas in Guided CX.

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Customer Service

Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies

Wakefield, MA April 28, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies. Authored by Gartner analysts Brian Manusama and Nadine LeBlanc, the report is available to Gartner subscribers.

Customer Service

Deploying Glance Step #2: Tips to Drive Adoption

This is the 2nd blog in a 3-part series about successful deployment. In blog #1, we talked about the importance of communication before and during deployment.

Onboarding

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

Glance has been delivering visual engagement solutions since 2000. In the past two decades, we’ve learned a best practice or two about deploying technology solutions into the enterprise.

Customer Service

Article: Automated Self-service is Great … Until It Is Not

Originally published in BAI Banking Strategies By Tom Martin, CEO, Glance April 17, 2020

News

Glance Introduces Visual Engagement Offering for the Financial Services Sector

Glance for Financial Services Adds Human Guidance and Expertise into Digital Banking, Lending, and Investment Management Interactions

Customer Service

Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go

Originally published in BAI Banking Strategies By Clyde Logue, VP of Products, Glance March 27, 2020

News

Coronavirus/Covid-19 Notice: Glance is open for business and fully operational

A message from Tom Martin, Glance CEO:

Cobrowse

Glance Networks Interview with TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 in Fort Lauderdale, Florida this February to speak on two panels. Tom had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC, which runs the trade show and also publishes Customer Magazine. They discussed various topics related to Glance’s Visual Engagement platform.

Cobrowse

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.