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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer experience in the AI era
Customer experience (CX) is evolving at an incredible pace, and AI is at the heart of this transformation. Just look at these eye-opening numbers: The global AI in CX market is expected to skyrocket from $10.5 billion in 2023 to $76.7 billion by 2033 (market.us). 92% of companies report improved response times thanks to AI, and 83% say it's easier to address customer needs (Hubspot). With AI reshaping CX, it’s no longer a matter of if businesses should adopt it, but rather how effectively they can integrate AI with human support to create smooth, meaningful customer experiences.
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News
Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award
Visual Engagement Solution is Lauded for Improving Digital Interactions Between Financial Institutions and Their Customers Through Secure Cobrowse, Screen Share, and Video CapabilitiesAdoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges
Customer Service
News
Financial Services
Article: The advantages of open solutions in a ‘single stack’ world
Originally published in BAI Banking Strategies By Clyde Logue, VP of Product, Glance August 3, 2020
News
Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors
Visual Engagement Solution Enables Financial Services Providers to Add Live Agent Support and Consultation Capabilities into Apps and Websites Wakefield, MA July 22, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that CUSTOMER Magazine has selected its Glance for Financial Services solution as a recipient of its 2020 Contact Center Product of the Year award. Produced by Technology Marketing Corporation (TMC), CUSTOMER Magazine is one of the most influential publications covering the business communications sector.
Digital Transformation
Customer Service
Financial Services
Digital Banking: The Surging Importance of CX
Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.
Customer Service
Deploying Glance Step #3: Managing Ongoing Success
This is blog #3 in a 3-part series about deploying Glance in the enterprise. The first blogs covered tips on communicating the value of Glance Visual Engagement to motivate your team, and successfully driving adoption of Glance across your enterprise.
Customer Service
News
Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies
Wakefield, MA April 28, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies. Authored by Gartner analysts Brian Manusama and Nadine LeBlanc, the report is available to Gartner subscribers.
Customer Service
Deploying Glance Step #2: Tips to Drive Adoption
This is the 2nd blog in a 3-part series about successful deployment. In blog #1, we talked about the importance of communication before and during deployment.