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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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News

Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO

Panel Sessions on AI-Driven Solutions and Emerging Customer Interaction Tools Will Describe How Businesses Can Successfully Humanize Digital Customer Engagement

Customer Service

Article: Constant Contact uses Glance to expand customer success, product support and advisory services

Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:

News

Glance Achieves ISO 27001 Information Security Certification

Visual Engagement Solutions Provider’s Security Practices Demonstrate the Highest Level of Commitment to Information Security

News

Axos Bank Adopts Glance Visual Engagement to Improve Digital Banking

Bankers can join customers in the online banking app, guide their navigation, help them complete transactions

Customer Service

Axos Bank uses Glance to improve CSAT for customers using online banking

Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:

News

Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue

Digital Transformation

Adding the human touch to FinServ digital transformation

Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again:

Customer Service

Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Originally published in Customer Magazine By Erik Linask June 18, 2019

Cobrowse

Cobrowse is cobrowse, right? Wrong!

Why DOM cobrowsing is different (and better) We hear it on our sales calls sometimes: “Oh, we’ve tried cobrowse, it didn’t work.”