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Track trends, get tips, and explore new ideas in Guided CX.
Customer engagement in the digital age: challenges and solutions
Keeping customers engaged in today’s digital world can be tough. With so many options available at the click of a button, it’s more important than ever to differentiate yourself, provide memorable experiences, and build strong relationships with your customers. Let’s explore some of today’s top challenges in customer engagement and the solutions you can use to overcome them and thrive.
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Case Study
Case Study
Glance Named 2017 Technology Software Case Study of the Year by Business Intelligence Group
We are thrilled to announce that our work with Inuit on its SmartLook experience has awarded us with the Business Intelligence Group’s BIG Award for Business and was named the 2017 Technology Software Case Study of the Year.
Webinar
Webinar
Education
Customer Service
Financial Services
Our Financial Services Webinar Asks: Can Financial Online Collaboration Be Just As Good As An In-Person Meeting?
On December 7, 2017 at 2:00 ET, we will show how financial online collaboration can be just as good as an in-person meeting in our Balancing the Online Financial Experience webinar.
Customer Service
Customer Service
CX
Dreamforce 2017 Was Our Salesforce Showcase for the Crucial Value of Visual Engagement
Dreamforce never disappoints, and DF ‘17 was, as usual, the perfect venue to demonstrate the importance of better visual engagement in achieving superior online customer experiences—and the business value of Glance. Salesforce’s growth and world-wide success stems from its strong ecosystem of customers, partners, and employees. We met a steady stream of attendees at our booth, made many new friends, and showed a lot of people how to achieve, simple, secure visual engagements with their customers. 4IR is Transformative…But Can It Be Alienating to Customers? This year’s Dreamforce made it abundantly clear that the world is indeedexperiencing a wave of innovation and technology. This “Fourth Industrial Revolution” is radically changing economies, societies, and the daily lives of billions. Technologies like artificial intelligence, robotics, and the Internet of Things (IoT) areenhancing products and systems in ways thattransform the customer experience.Salesforce predicts that “the Salesforce Economy” will drive creation of 3.3 million new jobs and more than $859 billion in new business revenues worldwide by 2022, while also transforming customer expectations. Savvy, connected, always-on customers expect seamless experiences from every company they engage with. As Salesforce Chairman and CEO, Marc Benioff, pointed out in his keynote presentation, instead of feeling more connected with customers, some businesses are feeling increasingly out of touch. Devices Connect. Humans Collaborate. As companies like MINDBODY have discovered, Glance visual engagement creates a more collaborative, natural interaction with customers online, improving customer satisfaction (and loyalty) while reducing the number of support contacts and increasing agent productivity. In the larger context, Salesforce announced a major new partnership that will deliver smarter, more collaborative experiences for customers:it will integrateSales Cloud and Marketing Cloud with Google Analytics 360and G Suite. The goal is to understand customer needs, solve problems, and identify opportunities to help on a single platform that’s always accessible from anywhere. Visual engagement tools play a crucial role at the most important point of contact: online customer interaction. Companies that are able to make online interactions simple, powerful, and productive will feel closer to customers and reap the rewards of consumer goodwill.
Cobrowse
Cobrowse
Salesforce
Need Something to Do at Dreamforce 2017? #DF17
Of course you don’t—there are an overwhelming number of worthwhile Dreamforce activities to add to your “to do” list for the conference. But, amongst all the great sessions, keynotes, and breakouts at Dreamforce 2017, we’ve identified a few that may be of special value to you.
Customer Service
Customer Service
Salesforce
The “Salesforce Economy” Is Flying High and Glance Is Happy to be Aboard
Updated research from IDC on the “Salesforce Economy” shows that Salesforce and its ecosystem of partners and customers will create 3.3 million jobs and $859 billion in new business revenues worldwide by 2022. The Salesforce ecosystem has a lot of facets, including hot technologies like IoT, analytics, and AI (hello, Einstein).
Exactly What Happened in Booth 1201 and 339 at Dreamforce This Year? #DF17
Finally, Salesforce’s 15th annual Dreamforce tech conference is right around the corner. Dreamforce this year should be amazing! Four days at Dreamforce 2017 can teach us all a lot, when you consider the 2,700+ breakout sessions, dozens of training and certification classes, world-renowned speakers, insider networking events, and more (parties and concerts and trinkets – oh my!).
Digital Transformation
Digital Transformation
Cobrowse
This is Why You and I Need to Visually Engage at Dreamforce 2017 – #DF17
Save your place to visually engage with Glance at Dreamforce 2017 on November 6-9, 2017, in San Francisco, at Booth #1201 and #339.
Digital Transformation
Digital Transformation
Customer Service
Ti-i-i-ime Is On My Side…But Not If Cutting Customer Engagement Costs Is The Goal
Time: Noun. 1. A measured or measurable period during which an action, process, or condition exists or continues. 2. The enemy of cutting customer engagement costs. When it comes to the value produced by implementing Glance’s visual engagement solutions, our customers’ experience indicates bottom-line results that show reduced customer engagement costs. Results like these typical: