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Guided CX Digital Transformation Cobrowse Customer Service CX

Customer engagement in the digital age: challenges and solutions

Keeping customers engaged in today’s digital world can be tough. With so many options available at the click of a button, it’s more important than ever to differentiate yourself, provide memorable experiences, and build strong relationships with your customers. Let’s explore some of today’s top challenges in customer engagement and the solutions you can use to overcome them and thrive.
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Cobrowse Video Healthcare Insurance Customer Service SaaS

Cobrowse

Cobrowse Video

3 Things You Must Do To Get Video Calls Right

One-way video calls add depth and personalization to customer service, sales, and support conversations. In fact, most people who use video calling for business like it so much they use it weekly or even daily.

Healthcare

Healthcare Insurance Cobrowse

Why is Cobrowse a High Priority for Healthcare Organizations?

Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.

Video

Video Customer Service

How to Make a Powerful Nationally Televised Customer Story

Recently, I had the pleasure of participating in the making of a powerful, nationally televised customer story. Glance and Intuit worked together to document some of the highlights of our partnership and the ways in which Intuit was guiding its customers with outstanding service. It was a great opportunity to capture some of the amazing feedback we had received from one of our customers, cement connections, and even share a few laughs.

SaaS

SaaS

How Intuit Made Outstanding Customer Experience More Visible

With Glance Networks’ visual engagement solutions, including cobrowse and live agent video, Intuit is making tax preparation and filing smoother for millions of TurboTax’s users.

Cobrowse

Cobrowse Customer Service

5 Helpful Cobrowse Articles to Boost Customer Loyalty

Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.

How Powerful Visual Content Grows Your Retail Business

If you look up the history of human communication, you’ll find that our ancestors used cave paintings as a mode of expression long before handwritten manuscripts. For thousands of years, communication was purely based on visual content.

Customer Service

Customer Service

How to Beat Paralysis and Find the Most High-Value Customer Experience Solutions

In the enterprise world, it’s easy to become paralyzed with the number of customer experience solutions available. How do you decide where to invest?

Customer Service

Customer Service

How to Master Journey Mapping that Results in Killer Customer Service

If you’re a business owner or manager, then you likely already know why great customer service is imperative to the success of your business.

Customer Service

Customer Service

How To Hire a Retail Customer Service Employee That Clients Love

We’ve all been stuck on the end of a support call after a thirty minute on-hold wait, only to be met with a less-than-enthusiastic retail customer service employee. This sort of experience doesn’t make us feel great as customers and it certainly won’t drive us to call back in the future.