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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Top digital customer experience strategies for business success
A great online experience can make or break a business. As more customers interact with brands through websites, apps, and social media, having a strong digital customer experience (CX) strategy is essential. So, what exactly is digital customer experience, and how can you improve it to boost your business? Let’s break it down.
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How Sales Can Keep Presentations Simple and Focus on the Core Message
In order to be effective, sales presentations have to be simple and straightforward. To keep presentations simple, you need to get right at the core message, without too much fluff to distract your audience. You can always get into specific details after further conversations with customers. The key is to grab your audience’s attention from the get go so no one loses your most important points.
Insurance
Financial Services
Glance Networks Helps Insurance Providers Personalize Customer Engagement
Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.
News
Exciting New Research Underscores the Value of Visual Engagement
The Internet can be a lonely place, especially when it comes to customer service. Self-service and automated service (like bots) can address basic questions and support issues. However, customers often need human guidance to handle more complex situations, like financial investments or healthcare renewals. That’s when visual engagement makes all the difference.
Cobrowse
Education
Glance Cobrowse Gets Enrollment Rolling Smoothly at Trident University
Enrolling in college is one of life’s turning points. Making that initial step painless and smooth is one of the most important things an online educator can do. But if applicants need guidance at any point during the process, can they get interactive help from an advisor who can set them up for success from day one? That’s the question Trident University has asked itself. With innovative cobrowsing technology from Glance Networks, the answer is yes.
Healthcare
Insurance
Cobrowse
Why is Cobrowse a High Priority for Healthcare Organizations?
Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.
Video
Customer Service
How to Make a Powerful Nationally Televised Customer Story
Recently, I had the pleasure of participating in the making of a powerful, nationally televised customer story. Glance and Intuit worked together to document some of the highlights of our partnership and the ways in which Intuit was guiding its customers with outstanding service. It was a great opportunity to capture some of the amazing feedback we had received from one of our customers, cement connections, and even share a few laughs.
Cobrowse
Customer Service
5 Helpful Cobrowse Articles to Boost Customer Loyalty
Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.