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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Measuring what matters in 2025

Using a one-size-fits-all approach to metrics is like trying to fit a square peg into a round hole. Every organization is unique, with distinct goals, customer expectations, and operational challenges. So why should your metrics be any different? Traditional metrics like Average Handle Time (AHT) have their place, but they don’t always capture the full picture. As customer needs evolve and businesses prioritize different aspects of the customer experience, the focus is shifting toward measuring what truly matters for your organization and your customers.

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How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond

Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.

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How the pandemic has changed digital customer experience for good (Clone)

The pandemic has been a driving force for change in the way we live, work, and interact with one another. Customer expectations have drastically changed, and brands must step up to meet the need or risk being left behind.

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SaaS News Salesforce

Glance Wins Salesforce Partner Innovation Award #DF16

We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.

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Insurance

5 Awesome Articles to Get You Pumped for Dreamforce 2016

In case you have missed all of commotion leading up to Dreamforce 2016 – it is next week and we’re super excited to be going there! Bags are being packed, agendas filled, and out-of-office messages scheduled.

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5 Spectacular Ways Visuals Bring Travel and Leisure to Life

Chances are you’re into travel and leisure activities. If you are, then you most likely have a trove of travel blogs bookmarked in your browser, ready for your viewing pleasure anytime and every time they are updated. You may even backread just because you find a few posts so awesome. You smile and tell yourself, “I’ll go there and experience that one day.”

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Top 10 Tips to Get the Most out of Dreamforce 2016

Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.

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6 Corporate Screen Sharing Blunders and How to Avoid Them

Screen sharing is a great way to hold virtual meetings. In fact, the ability to view participants’ screens and to discuss the information shown is sometimes better than holding a meeting in the boardroom.

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Cobrowse News

Glance & CohnReznick Announce New Alliance to Accelerate Cobrowse ROI

We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.

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4 Ways to Make Your Sales Pitch Awesome

You’re in front of your audience. Your PowerPoint presentation is ready, suit nice and sharp, mind and body prepared. In your head, you deliver a powerful, lasting sales pitch and leave your audiences with smiles on their faces. A few even applaud.

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