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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The next era of customer support: mobile-first and cobrowsing-ready
When you have a question, where do you turn? Most likely, your phone. Mobile has become the first stop for customer support: 82% of customers use mobile apps for communicating with a company. Whether troubleshooting an issue, making a purchase, or asking a quick question, customers expect seamless support from the palm of their hand. But there’s a problem. Traditional support methods — long text threads and email chains, confusing FAQs, and even chatbots — often don’t cut it when customers are trying to solve complex issues on a mobile app or website. That’s where mobile cobrowsing comes in.
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SaaS
News
Salesforce
Glance Wins Salesforce Partner Innovation Award #DF16
We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.
5 Spectacular Ways Visuals Bring Travel and Leisure to Life
Chances are you’re into travel and leisure activities. If you are, then you most likely have a trove of travel blogs bookmarked in your browser, ready for your viewing pleasure anytime and every time they are updated. You may even backread just because you find a few posts so awesome. You smile and tell yourself, “I’ll go there and experience that one day.”
Top 10 Tips to Get the Most out of Dreamforce 2016
Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.
6 Corporate Screen Sharing Blunders and How to Avoid Them
Screen sharing, or using a shared screen, is a great way to hold virtual meetings. In fact, the ability to view participants’ screens and to discuss the information shown is sometimes better than holding a meeting in the boardroom. But as anyone who has attended screen sharing sessions knows, keeping the productive momentum going is hard when something embarrassing pops up on the screen. Here are six common screen sharing blunders and some ways to avoid them.
Cobrowse
News
Glance & CohnReznick Announce New Alliance to Accelerate Cobrowse ROI
We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.
Cobrowse
Customer Loyalty
Customer Service
4 Key Ways Visual Engagement Software Improves Business
Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.