Blog
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
How to get ROI from your enterprise CX investment
You’ve done the hard work of researching, selecting, and championing a new enterprise customer experience (CX) platform. Congratulations! But signing the contract is just the beginning. The real challenge? Ensuring your CX software is onboarded, deployed, and embraced effectively to deliver the ROI you envisioned.
Read Now
Top 10 Tips to Get the Most out of Dreamforce 2016
Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.
Cobrowse
Cobrowse
News
Glance & CohnReznick Announce New Alliance to Accelerate Cobrowse ROI
We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.
Cobrowse
Cobrowse
Customer Loyalty
Customer Service
4 Key Ways Visual Engagement Software Improves Business
Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.
Cobrowse
Cobrowse
Customer Service
Don’t Infuriate Customers With Bad Remote Tech Support
Ah, the joys of working with remote tech support.
Customer Service
Customer Service
27 Famous Customer Service Quotes You Need to Know
This guest post about customer service quotes is from Salesforce, a Glance partner.
Customer Service
Customer Service
Create a Soaring Customer Experience Engaging the Human Senses
When you add depth to your customer experience process, it makes everything more meaningful. The more senses you can engage, the more memorable the experience. And when you stay top of mind in your customers’ heads, they’re more likely to return for more—improving your bottom line.
Protect Your Business From Cyber Attacks
Cyber attacks are increasing. In fact, the protection of an organization’s data and other computerized assets has become as or even more important than protecting its physical assets. In many cases, the growing emphasis on automating everything from data collection and processing to inventory control can see a data breach or an unexpected malware infection bring the organization’s operations to a shuddering halt.