Guided CX Insights

In case you have missed all of commotion leading up to Dreamforce 2016 – it is next week and we’re super excited to be going there! Bags are being packed, agendas filled, and out-of-office messages scheduled.

Chances are you’re into travel and leisure activities. If you are, then you most likely have a trove of travel blogs bookmarked in your browser, ready for your viewing pleasure anytime and every time they are updated. You may even backread just because you find a few posts so awesome. You smile and tell yourself, “I’ll go there and experience that one day.”

Dreamforce 2016 is less than two weeks away. If you haven’t yet bought a ticket, you can attend Dreamforce for free with the Expo + pass. That means free access to the Compassion Day Keynote, the Cloud Expo, select product keynotes, and the Dreampark. Get all the details here.

Screen sharing, or using a shared screen, is a great way to hold virtual meetings. In fact, the ability to view participants’ screens and to discuss the information shown is sometimes better than holding a meeting in the boardroom. But as anyone who has attended screen sharing sessions knows, keeping the productive momentum going is hard when something embarrassing pops up on the screen. Here are six common screen sharing blunders and some ways to avoid them.

We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.

You’re in front of your audience. Your PowerPoint presentation is ready, suit nice and sharp, mind and body prepared. In your head, you deliver a powerful, lasting sales pitch and leave your audiences with smiles on their faces. A few even applaud.

Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.

Ah, the joys of working with remote tech support.

This guest post about customer service quotes is from Salesforce, a Glance partner.