Updated research from IDC on the “Salesforce Economy” shows that Salesforce and its ecosystem of partners and customers will create 3.3 million jobs and $859 billion in new business revenues worldwide by 2022. The Salesforce ecosystem has a lot of facets, including hot technologies like IoT, analytics, and AI (hello, Einstein).
As an enthusiastic partner, Glance has certainly embraced—and been embraced by—the Salesforce ecosystem. We like the ways in which IDC anticipates the Salesforce Economy will drive revenue and job growth in customer-interactive industries like Financial Services ($163.7 billion in new revenues and 584,995 new jobs by 2022), and Healthcare/Life Sciences ($68.2 billion, 244,096 jobs).
With a 4.9 rating on the AppExchange, we know that Glance for Salesforce customers who use Salesforce Service, Sales, and Community Clouds have found cobrowsing, screen sharing, and one-way agent video to be powerful tools. Glance lets them know – instantly and effortlessly – what their customers are doing on their website. Visual engagement from Glance adds relevancy to conversations between customers or prospects and agents or reps.
We look forward to joining in the Salesforce fun at Dreamforce 2017, and connecting with customers and prospects who want to see quick and powerful returns.
As Lisa Fiondella, Chief Customer Officer for ConstructConnect, a leading information provider to the construction industry, puts it, “We constantly strive to build a stronger sales force. Glance for Salesforce has transformed our sales process.” ConstructConnect reps launch demos from within Salesforce, connecting participants in just seconds with one click. Activity is automatically recorded with no action necessary by the reps. Sales managers can easily access reports on number of demos per rep, average demo length and the impact demos have had on conversion rates.
ConstructConnect reports that it has reduced sales cycles by 60%, improved lead conversion rates by 40%, and increased the volume of demos to new leads by 66%.
“We now have a much better understanding of the drivers for success,” Fiondella concludes.
Wondering how Glance works with Salesforce? Watch the Glance for Salesforce Lightning video demo.
This is but one example out of hundreds of Glance visual engagement integrations with Salesforce that have been part of the success of the “Salesforce Economy.”
We have helped so many Salesforce CRM teams plan and embed a visual engagement facility into Salesforce that is as unique as their web site and their customers’ needs. Key Performance Indicators such as net promoter score (NPS), customer effort score (CES), conversion rate, and average resolution time all reveal how positive an impact can result from the powerhouse combination of Glance and Salesforce.
At Salesforce’s 15th annual Dreamforce tech conference we will be one of hundreds of innovative partner solutions displayed on the exhibition floor, in Booth 1201. Those planning to attend can pre-schedule a personal meeting with us at the show.
Meet us on the Dreamforce 2017 event floor in Booth 1201
OR
Request an in-person or online demo with Glance today!
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »