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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Cobrowse

Evaluating Tools for the Contact Center? Aim Small.

Four central elements to keep in mind when building the business case for adding cobrowse, screen share, and other technology in the contact center.

Cobrowse

Cobrowse and Screen Share: Are You Ready to Get On Board?

From Apple to Amazon, business leaders are using visual engagement solutions to bring sales, support, and customer experience to the next level. Solutions that integrate screen sharing, co-browsing, agent video, and more enable businesses to humanize the online experience in order to create stronger, deeper customer relationships.