cobrowse
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer support that cares: how Guided CX elevates the human connection
When’s the last time you felt genuinely cared for by customer support? If you're thinking too hard, you're not alone. Many of us have come to expect frustrating, impersonal experiences when we need help—endless phone trees, unhelpful chatbots, or agents who seem just as lost as we are. But it doesn’t have to be this way.
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Cobrowse
Cobrowse and Screen Share: Are You Ready to Get On Board?
From Apple to Amazon, business leaders are using visual engagement solutions to bring sales, support, and customer experience to the next level. Solutions that integrate screen sharing, co-browsing, agent video, and more enable businesses to humanize the online experience in order to create stronger, deeper customer relationships.