customer-service
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer engagement in the digital age: challenges and solutions
Keeping customers engaged in today’s digital world can be tough. With so many options available at the click of a button, it’s more important than ever to differentiate yourself, provide memorable experiences, and build strong relationships with your customers. Let’s explore some of today’s top challenges in customer engagement and the solutions you can use to overcome them and thrive.
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Customer Service
Customer Service
How To Hire a Retail Customer Service Employee That Clients Love
We’ve all been stuck on the end of a support call after a thirty minute on-hold wait, only to be met with a less-than-enthusiastic retail customer service employee. This sort of experience doesn’t make us feel great as customers and it certainly won’t drive us to call back in the future.
Customer Service
Customer Service
Top Three 2017 Customer Experience Trends You Need to Know
Customer experience trends change from year to year.
Customer Service
Customer Service
5 Face-On-Keyboard Moments All SaaS Customer Support Agents Can Relate To
There’s no doubt that Customer Support is a noble profession. The entire goal of SaaS Customer Support is helping people be successful, teaching them new skills, and solving their problems. When confused customers reach out with problems they can’t figure out, it feels great to turn things around and send them back with a smile.
Customer Service
Customer Service
How to Enhance Your Mobile Customer Experience
Remember 5-6 years ago when having a great mobile customer experience was optional? Yeah, us too. These days, a mobile experience that’s polished, intuitive, and customer-minded is essentially the bare minimum.
SaaS
SaaS
Customer Service
5 Best Practices for SaaS Startups to Sustain Success
Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.
Cobrowse
Cobrowse
Customer Loyalty
Customer Service
4 Key Ways Visual Engagement Software Improves Business
Co-browsing and screen sharing are types of visual engagement software. they allow a customer service agent to share an online view with customers. Agents can walk customers through your website, a demo, or even though a process such as ordering or filling out a form. Agents can also highlight important links or information or even take control of the customer’s screen. And customers’ private information can be masked so they can work with confidence.
Cobrowse
Cobrowse
Customer Service
Don’t Infuriate Customers With Bad Remote Tech Support
Ah, the joys of working with remote tech support.
Customer Service
Customer Service
27 Famous Customer Service Quotes You Need to Know
This guest post about customer service quotes is from Salesforce, a Glance partner.
Customer Service
Customer Service
Create a Soaring Customer Experience Engaging the Human Senses
When you add depth to your customer experience process, it makes everything more meaningful. The more senses you can engage, the more memorable the experience. And when you stay top of mind in your customers’ heads, they’re more likely to return for more—improving your bottom line.