customer-service

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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How to Make a Powerful Nationally Televised Customer Story

Recently, I had the pleasure of participating in the making of a powerful, nationally televised customer story. Glance and Intuit worked together to document some of the highlights of our partnership and the ways in which Intuit was guiding its customers with outstanding service. It was a great opportunity to capture some of the amazing feedback we had received from one of our customers, cement connections, and even share a few laughs.

Cobrowse

5 Helpful Cobrowse Articles to Boost Customer Loyalty

Looking for some great cobrowse articles to get you started on your journey? Search no more! It’s all here for the taking.

Customer Service

How to Beat Paralysis and Find the Most High-Value Customer Experience Solutions

In the enterprise world, it’s easy to become paralyzed with the number of customer experience solutions available. How do you decide where to invest?

Customer Service

How to Master Journey Mapping that Results in Killer Customer Service

If you’re a business owner or manager, then you likely already know why great customer service is imperative to the success of your business.

Customer Service

How To Hire a Retail Customer Service Employee That Clients Love

We’ve all been stuck on the end of a support call after a thirty minute on-hold wait, only to be met with a less-than-enthusiastic retail customer service employee. This sort of experience doesn’t make us feel great as customers and it certainly won’t drive us to call back in the future.

Customer Service

Top Three 2017 Customer Experience Trends You Need to Know

Customer experience trends change from year to year.

Customer Service

5 Face-On-Keyboard Moments All SaaS Customer Support Agents Can Relate To

There’s no doubt that Customer Support is a noble profession. The entire goal of SaaS Customer Support is helping people be successful, teaching them new skills, and solving their problems. When confused customers reach out with problems they can’t figure out, it feels great to turn things around and send them back with a smile.

Customer Service

How to Enhance Your Mobile Customer Experience

Remember 5-6 years ago when having a great mobile customer experience was optional? Yeah, us too. These days, a mobile experience that’s polished, intuitive, and customer-minded is essentially the bare minimum.

SaaS

5 Best Practices for SaaS Startups to Sustain Success

Today’s SaaS startups face so many challenges. It takes more than hard work to get a business going. Luck plays a role. Restless days. Sleepless nights. Stressful meetings. Nervous pitches.