customer-service
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer experience in the AI era
Customer experience (CX) is evolving at an incredible pace, and AI is at the heart of this transformation. Just look at these eye-opening numbers: The global AI in CX market is expected to skyrocket from $10.5 billion in 2023 to $76.7 billion by 2033 (market.us). 92% of companies report improved response times thanks to AI, and 83% say it's easier to address customer needs (Hubspot). With AI reshaping CX, it’s no longer a matter of if businesses should adopt it, but rather how effectively they can integrate AI with human support to create smooth, meaningful customer experiences.
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Cobrowse
Customer Service
Top 5 Cobrowsing Articles of 2015
Cobrowsing is a key part of today’s customer service strategy. The ability to share a view with customers is critical for solving problems, improving understanding, creating better outcomes, strengthening customer loyalty and more.
Cobrowse
Customer Service
Conquering Fear: Using Cobrowsing and More for Customer Retention
Fear is an incredible motivator. When I was little, I used to go fishing with my grandfather on Lake Ontario. He taught me the old cliché that to catch a fish, you have to think like one.
Customer Service
What is the #1 Way for Any Company to Improve Customer Service?
What’s one of the top ways to stand out from your competitors? A better product? Smarter employees? More money to spend?
Cobrowse
Customer Service
Cobrowsing: Do You See What I See?
To many of us, the online world can seem overwhelming and—at times—relentless. No question, the surge of online business interactions will endure and current research backs this trend. According to Forrester research, e-retail spending will increase by 62% by 2016.
Customer Service
35 Inspiring Quotes from Dreamforce 2015
There were many themes that came up multiple times during Dreamforce 2015. Three that I found particularly prevalent and relevant to a broad audience were the critical importance of customer service in the digital world; the challenges and responsibility of being a mindful leader; and the future of technology as we dance into the connected world.
Cobrowse
Customer Service
30 Gripping Facts Uncovered at Dreamforce 2015
Salesforce’s Dreamforce 2015 was a mind-blowing event. From the high quality speakers to the spectacular performers to the new product revelations and beyond, it was amazing.
Insurance
Customer Service
Using Customer Experience to Make Online Insurance a Breeze
Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth:
Cobrowse
Customer Service
Visual Customer Service Sets You Apart From the Competition
Visual customer service. If you haven’t considered, maybe it’s time you changed that.
Customer Service
Customer Service: Pretty Please Get it Right the First Time
This guest post is written by Jeremy Watkin, Head of Quality at GoFCR.com and co-founder of CommunicateBetterBlog.com.