customer-service
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
CX New Year's resolutions: 5 CX trends to adopt in 2025
As the calendar flips to 2025, it’s the perfect time to reflect on where customer experience (CX) is headed and set resolutions that align with evolving trends. The past year highlighted the importance of blending advanced technologies with human empathy to meet customer expectations. From predictive AI to hybrid models, here are the key CX trends to adopt in 2025 — your new year’s resolutions for creating exceptional customer experiences.
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Customer Service
Four customer service management trends for 2023 you’ll need to prepare for
Want to deliver outstanding customer service in 2023? You may have to refresh your approach.
Customer Service
The top 5 applications of AI in CX for 2023
This is an excerpt from our recent ebook, CX Trends & Predictions for 2023: Seeking Stability. Grab the full report here.
Customer Service
10 hard-hitting customer service stats (and what to do about them)
It certainly isn’t a boring time to be in customer service. Customer demands are changing. Competition for consumer dollars is peaking. And companies are depending on the customer service team to be the frontline for a differentiating CX. Building the kind of stellar customer service experience that sets your company apart isn’t easy. But it can help to zoom out and see what kind of lessons there are to learn from the wider landscape. To that end, we’ve compiled 10 significant stats that illustrate where customer service is at, where it’s going and what you can do to improve your own. Let’s dive in:
Customer Service
Pandemic-born CX trends with staying power for 2023
This is an excerpt from our recent ebook, CX Trends & Predictions for 2023: Seeking Stability. Grab the full report here.
Customer Service
5 reasons customer satisfaction matters (beyond the obvious)
Groundbreaking news: Making your customers happy is important.
Customer Service
A 5-step action plan to lift your customer satisfaction
“I can’t get no satisfaction:” these are words you’d like to hear at a Rolling Stones concert – but they’re pretty much the last thing you want to hear from a customer.
Customer Service
Cutting-edge tech can transform your customer satisfaction levels – for good and bad.
Determining why customer satisfaction matters isn’t exactly rocket science. Satisfied customers are more loyal, more likely to advocate for your brand and – as a result of this – have higher customer lifetime value. (We’ve covered some more of the subtle ways satisfying customers is good for business in our last blog.)
Customer Service
Key traits of a great customer success manager
Businesses are increasingly focusing their efforts on customer success, knowing that doing so can improve the customer experience, lower churn rate, increase customer and employee loyalty, and boost revenue. Customer success managers are the key driving force behind those rewarding efforts, making it essential to hire the right people. Knowing the importance, you might ask: what makes a great customer success manager?
Customer Service
How to improve customer service in healthcare
Customer service plays an important role in every industry — especially healthcare. You might have the most knowledgeable and skilled providers, but if they aren’t giving patients a positive experience, they won’t be recognized for giving quality care.