customer-service

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Mastering omnichannel customer care: a guide to seamless support

Today’s customers expect businesses to provide help whenever and wherever they need it, whether they’re on their phone, chatting online, or browsing through a knowledge base. That’s where omnichannel customer service comes in.

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Article: Extending the Brand Experience Through Embedded Video — The Missing Imperative in Digital Engagement

Originally published in Customer Magazine By Tom Martin, CEO, Glance February 23, 2021

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Customer Service News Financial Services

Article: Ensuring Customer Satisfaction with Visual Engagement

Originally published in No Jitter By Tom Martin, CEO, Glance September 14, 2020

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Customer Service News Financial Services

Article: The advantages of open solutions in a ‘single stack’ world

Originally published in BAI Banking Strategies By Clyde Logue, VP of Product, Glance August 3, 2020

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Digital Transformation Customer Service Financial Services

Digital Banking: The Surging Importance of CX

Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.

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Customer Service

Deploying Glance Step #3: Managing Ongoing Success

This is blog #3 in a 3-part series about deploying Glance in the enterprise. The first blogs covered tips on communicating the value of Glance Visual Engagement to motivate your team, and successfully driving adoption of Glance across your enterprise.

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Customer Service News

Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies

Wakefield, MA April 28, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies. Authored by Gartner analysts Brian Manusama and Nadine LeBlanc, the report is available to Gartner subscribers.

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Customer Service

Deploying Glance Step #2: Tips to Drive Adoption

This is the 2nd blog in a 3-part series about successful deployment. In blog #1, we talked about the importance of communication before and during deployment.

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Onboarding Customer Service

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

Glance has been delivering visual engagement solutions since 2000. In the past two decades, we’ve learned a best practice or two about deploying technology solutions into the enterprise.

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