.png?width=2000&height=1000&name=The%20total%20economic%20impact%20of%20Glance%20Guided%20CX%20(1).png)
customer-service
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Predictive CX: the future is now
Predictive AI technology is not just a futuristic concept—it’s shaping and redefining customer experience (CX). Unlike reactive AI systems that respond to customer inquiries after they occur, predictive AI anticipates customer needs and addresses them proactively. By leveraging advanced data analytics, machine learning, and real-time processing, businesses can deliver a new level of service that’s personalized, efficient, and anticipatory.
Read Now
Customer Service
News
Financial Services
Article: Automated Self-service is Great … Until It Is Not
Originally published in BAI Banking Strategies By Tom Martin, CEO, Glance April 17, 2020
Customer Service
News
Financial Services
Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go
Originally published in BAI Banking Strategies By Clyde Logue, VP of Products, Glance March 27, 2020
Customer Service
News
Article: Constant Contact uses Glance to expand customer success, product support and advisory services
Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:
Customer Service
News
Case Study
Axos Bank uses Glance to improve CSAT for customers using online banking
Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:
Digital Transformation
Customer Service
Adding the human touch to FinServ digital transformation
Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again:
Customer Service
Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center
Originally published in Customer Magazine By Erik Linask June 18, 2019
Customer Service
CX
What should you do about the Backlash against AI?
Forrester predicts a year of reckoning for AI. The market research firm foresees a backlash against automated chatbots which routinely exasperate customers searching for assistance.
Customer Service
How to Encourage Conversion Through Visual Engagement
Originally Appeared on CustomerZone 360 News
Customer Service
News
Case Study
Glance Receives Innovation Award from Intuit
A few weeks ago, we received an invitation to Intuit’s Partner Summit from Kathleen Russell, Intuit’s sourcing manager. Each year, Intuit brings its top strategic partners together to share the company’s strategy and priorities and to learn how we can be better partners to each other. Together, we learned how we are making a positive difference in the lives of our customers.