customer-service

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Featured post image

Customer Service

Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Originally published in Customer Magazine By Erik Linask June 18, 2019

Customer Service

What should you do about the Backlash against AI?

Forrester predicts a year of reckoning for AI. The market research firm foresees a backlash against automated chatbots which routinely exasperate customers searching for assistance.

Customer Service

How to Encourage Conversion Through Visual Engagement

Originally Appeared on CustomerZone 360 News

Customer Service

Glance Receives Innovation Award from Intuit

A few weeks ago, we received an invitation to Intuit’s Partner Summit from Kathleen Russell, Intuit’s sourcing manager. Each year, Intuit brings its top strategic partners together to share the company’s strategy and priorities and to learn how we can be better partners to each other. Together, we learned how we are making a positive difference in the lives of our customers.

Customer Service

Guerrilla Tactics to Deliver Quick CX Wins

Originally published in CustomerThink.

Cobrowse

MINDBODY Uses Glance to Drive Higher Customer Satisfaction, Higher App Adoption

We’re very pleased to post another customer success story on our website: MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction.

Cobrowse

What Do You Do When Cobrowse Isn’t Good Enough?

That may seem like a strange question coming from a tech guy at one of the leading cobrowse companies. Don't get me wrong, cobrowse is awesome! If you have a website, a SaaS app, or a hybrid mobile app, you should definitely consider using cobrowse to instantly help customers who are lost and/or confused. Cobrowse enables your agent to solve many customer problems, and it is so fast, effortless, and intuitive that it seems like magic.

Customer Service

TechRadar and Forrester Video Technology Report Points to Unique Value of Visual Engagement

According to a recent Forrester TechRadar™ Video Technologies report, companies are using visual engagement solutions as a key component in a wider overall video technology landscape through which to reach employees, prospects, and existing customers. Based on a survey of over 18,000 decision makers involved in planning, funding, and purchasing business and technology products and services, the report details fifteen separate video solutions that span a wide spectrum, including webcasting to drive lead generation, video conferencing to speed time-to-market, and visual engagement (includind one-way and face-to-face video, screen sharing, cobrowsing, and annotating) to help clients and prospects in service-related scenarios.

SaaS

SaaStr 2018: Visual Engagement Can Reduce Customer Churn for SaaS

The Glance team had a great time participating at this year’s SaaStr Annual 2018 in San Francisco. SaaStr is the popular blog/Quora entity that has morphed into a global community of B2B SaaS founders and executives—not to mention its role as a $90 million venture fund. It bills its annual conference as “three days and five stages” of amazing content and networking opportunities for professionals in sales, marketing, customer success, product, engineering, finance and operations.