insurance
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Spring cleaning your customer support strategy: how Guided CX streamlines digital interactions
Spring is in the air — and while you might be thinking about clearing out closets or organizing the garage, there’s another area that could use some tidying up: your customer support strategy. Let’s be real: digital customer experiences can get cluttered. Outdated processes, confusing self-service options, and siloed tools all add friction for your customers and your agents. But here’s the good news: with a little spring cleaning and the right approach, you can freshen things up and create smoother, more human support experiences. Enter Guided Customer Experience (Guided CX)—your not-so-secret weapon for streamlining support and delighting customers.
Read Now
Insurance
Financial Services
Glance Networks Helps Insurance Providers Personalize Customer Engagement
Insurance providers have a high level of competition. When it comes to protecting your customers’ valuable property and possessions, supporting each policyholder with a higher level of personal interaction can set an insurance provider apart from the pack.
Healthcare
Insurance
Cobrowse
Why is Cobrowse a High Priority for Healthcare Organizations?
Innovative healthcare organizations use visual engagement solutions like cobrowse to transform patients’ online experience.
Healthcare
Insurance
Cobrowse
Handling Healthcare Insurance Online: Challenges and Solutions
By providing online access, healthcare insurance companies can reach more people and be more convenient for customers.
Insurance
Customer Service
Using Customer Experience to Make Online Insurance a Breeze
Here’s the introduction to Berkshire Hathaway Travel Protection’s LinkedIn profile, and it’s the truth: