Guided CX Insights

Report includes key insights to help organizations achieve the right balance between AI efficiency & human empathy in 2025 Wakefield, MA, November 20, 2024: Glance, the leader in Guided CX software, has announced the release of its annual trends report: 2025 CX Trends: AI and Human Empathy in the Hybrid Era. This comprehensive report provides insights into how businesses can balance cutting-edge AI technology with personalized customer care to meet growing customer expectations.

Wakefield, MA, September 11, 2024: Glance, a leading provider of Guided Customer Experience (CX) solutions, announced today that its Guided CX™ platform is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).

Glance found that Guided CX sessions increased 175% from 2020-2024 Wakefield, MA, September 5, 2024: Glance, the leader in Guided CX™ solutions, released new data about the adoption of its Guided CX platform. From 2020 to 2024, Glance Guided CX sessions — in which businesses can provide personal, human-to-human experiences for customers in a digital environment — increased by an impressive 175 percent. This growth is even more pronounced in specific sectors:

Glance now available on the Five9 CX Marketplace Wakefield, MA, August 22, 2024: Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider. Glance is now available on the Five9 CX Marketplace, enabling Five9 users to harness Glance’s Guided CX platform to join customers in real-time, collaborative online sessions.

Empowering financial services with AI + human CX to drive meaningful customer engagement Wakefield, MA, August 20, 2024: Glance, the leading provider of Guided Customer Experience (CX) solutions, is excited to announce its participation at Finovate Fall 2024, where the company will showcase the transformative power of human connection in financial services. As the industry continues to navigate the hype surrounding AI, Glance remains focused on combining the best of both worlds — AI and human engagement — to deliver exceptional customer experiences.

Helping CX leaders understand where they are on their AI and human CX journey LAS VEGAS, NV, May 29, 2024: Glance, a leader in providing human-centric customer experiences through digital channels, and Axos Bank, a leader in digital banking, will co-host an informative and productive workshop at this year’s Customer Contact Week (CCW) in Las Vegas. From 1:30 to 3:00 p.m. on June 4, the session will focus on integrating artificial intelligence (AI) with human customer service to enhance customer experience (CX) strategies.

Strategic partnership supports leading organizations invested in CX innovation Wakefield, MA, May 22, 2024: Mediu, a trusted CX technology consulting and advisory firm, and Glance, a leader in Guided CX™ solutions, today announced their strategic partnership aimed at helping enterprise organizations excel in customer experience (CX) strategy and technology.

New features drive innovation in CX orchestration Wakefield, Mass., May 7, 2024: Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 to 15 in Denver. At the event, Glance will showcase its innovative, intelligent Guided CX™ functionality, an impactful element of customer experience (CX) orchestration for enterprises at the leading edge of digital and human customer engagement.

Leading outcomes-focused organizations partner to drive value in digital CX strategies Wakefield, MA, April 17, 2024: Today, Glance and EDCi proudly announce their strategic partnership, solidifying their mutual commitment to delivering outcome-driven, high-value solutions to their clientele. With a shared philosophy focused on human-centric customer experience (CX), this collaboration helps organizations derive more value from their CX infrastructure and strategy.