Guided CX Insights

We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.

Glance Networks has launched its visual engagement platform on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

We at Glance Networks are proud to announce that our Glance visual engagement solution has been honored for its exceptional innovation. As such, TMC, a global, integrated media company, has named Glance Panorama a 2016 CUSTOMER Product of the Year Award winner.

Glance Networks, a leading provider of visual engagement, today announced its 2014 success with record year-over-year growth, a bevy of new customers and partners, and several secured and pending technology patents. After closing out the first quarter of 2015, Glance reported 57 percent growth from 2014, with similar expectations projected for 2015. Glance visual engagement solutions (integrated cobrowse, screen share, agent video and more) provide the means to instantly clarify conversations between agents and customers, resulting in a positive impact on sales, support, services and overall customer experience. Glance has also announced nine new customers that are realizing an improved customer experience through Glance, including Ancestry, KLM, Constant Contact, 4imprint, and Agri-Services. Additionally, Glance has established or strengthened strategic partnerships with Zendesk, SAP and Salesforce.com. Through an ongoing relationship with Salesforce.com, Glance has supported the extension of the “Live Agent” platform to enhance the user’s ability to provide personalized, real-time help online. “Working with our strategic partners, our goal is to bring seamless integration with their existing technology solutions to make the customer experience intuitive and effective,” said Tom Martin, CEO of Glance Networks. “We look forward to growing our customer and partner base so that more businesses can experience the benefits Glance solutions have to offer.” In addition to supporting its partners and customers, Glance also worked to improve its customer experience. Listening to customer comments and feedback, Glance launched a new website to better meet the needs of customers. As part of that change, the company has implemented a new support system which provides greater depth of knowledge and is easier to search. Glance will continue to update the support site with new knowledge and documentation to simplify the experience for its customers. Finally, already this year, Glance Networks has filed four patents for a total of 20 submitted to date. The company currently holds six approved patents which are being applied in different areas of the Glance product offering. “Through innovative approaches and a genuine commitment to improving the customer experience, we are excited to lead the way in visual engagement software to support our customers in healthcare, finance, retail, travel, IT and much more,” said Martin. “With our success in 2014 and projected growth in 2015, I am excited to see what the future holds for Glance and our wonderful customers.” Are you ready to discover how Glance visual engagement solutions can improve customer engagement and increase sales for your business? Sign up for your personalized Glance demo today! About Glance Networks Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »

New Standalone and Salesforce-Integrated Solutions Allow Agents to Co-Browse and Screen Share a Desktop, Making Personalized Service and Support Faster and Easier

New Standalone and Salesforce-Integrated Solutions Allow Agents to Co-Browse and Screen Share a Desktop, Making Personalized Service and Support Faster and Easier

On Friday Zendesk announced its most recent partner integrations as part of their Apps Marketplace, which we’re proud to say includes our fully integrated Panorama visual engagement solution, including co-browse, and screen sharing services.

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.