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Guided CX Insights
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What makes enterprise CX successful? 7 essential capabilities
For large organizations, deploying and sustaining an effective enterprise CX isn't a one-and-done project. It requires collaboration, governance, cultural shifts, and a relentless focus on continuous improvement. If you're wondering what capabilities are essential for a successful enterprise CX transformation, you're in the right place. Let’s dive into the foundational elements that will set your organization up for success.
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Salesforce
Top Four Reasons to Get Excited About Attending #Dreamforce
I am really looking forward to Dreamforce. Of course, it’s a great place to meet people on the cutting edge, who understand the value that integrating co-browsing, screen sharing, agent video and more can bring to their Salesforce implementations.
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Salesforce
Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud
The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.
News
Salesforce
Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud
The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Glance for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.