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eBooks
Welcome to Our eBooks
See why CX industry leaders trust Glance Guided CX.
Featured eBook
2025 CX trends: AI and human empathy in the hybrid era
With 73% of consumers citing CX as a key purchasing factor, yet only 49% feeling satisfied with current experiences, closing the gap is essential.
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Latest eBooks
eBook
Customers for life: Putting the human touch into digital banking
With Guided CX offering a way to bridge the two converging needs in the banking world — excellent digital offerings combined with the opportunity for human connection — it’s essential that financial decision-makers understand exactly what Guided CX in banking is, as well as what’s on the line if they don’t consider it for their own institutions.
eBook
Banking beyond boundaries
Banks are facing a critical imperative to revolutionize customer engagement. From meeting customers in their critical moments to balancing automation with the human touch and unlocking smart servicing and experiences, in this eBook, we’ll delve into the strategies and insights that can help banks thrive in the digital age. Download the eBook to learn:
eBook
What call centers need, according to top experts
We had the privilege to tap into the minds of proven contact center experts for Q&A sessions where they shared tips they’ve learned over the combined 50+ years of experience in the field. In this eBook, we’ve wrapped up a high-level overview of the key takeaways from these discussions.
Our Customers
What our customers are saying
Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."
"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."
"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."
