Does your CX have a human connection gap?

We’re living in an age of hyper-normalized digital convenience. Customers expect every online interaction to involve a frictionless, self-service, end-to-end journey – all taken from the comfort of their couches.

But many digital customer experiences fall far short of this expectation – especially when buying and seeking support for complex financial products and services.

Read the eBook to learn:

• Where digital experience fall short
• How human connection drives faster resolutions, sales, and customer satisfaction
• How Intuit and Constant Contact transformed their customer experience with Guided CX