The Total Economic Impact™ of Glance Guided CX

Study

The Total Economic Impact™ of Glance Guided CX

Glance commissioned Forrester Consulting to conduct a Total Economic Impact™ study of Glance Guided CX.

The study showed that customers that implemented Glance Guided CX experienced considerable results over a three-year period:

  • Glance Guided CX delivered a 394% return on investment.
  • Glance Guided CX enabled benefits worth $6.75 million for the composite organization in the study.
  • The Net Present Value (NPV) of these benefits amounted to $5.39 million, showing the substantial value that Glance Guided CX brought to enterprises.

Assets

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