Collaboration for mobile devices

Turn smartphones and tablets into instant, on-the-go collaboration machines

Let representatives and customers connect and work together while on the move or in the field, whether in-app, in a mobile browser, or through the customer’s device camera. With Glance's mobile Guided CX capabilities, your human experts can guide issue resolution, consult on transactions, offer expertise and advice, give virtual training and onboarding, and more.

Get a Demo

Fortune 500 enterprises trust Glance’s collaboration technology

The world’s largest and most security-conscious enterprises trust Glance to power their human-focused CX strategies. This includes adding live, human-based Guided CX to their mobile apps and mobile-friendly websites and using mobile cameras to live stream for additional context.

In-app collaboration with Glance’s Mobile SDK

With Glance's mobile app sharing technology, representatives can join customers in your Android or iOS mobile apps to help guide and advise them right in their moment of need. Representatives can only see your mobile app on your customer’s device – they can’t see other apps, device settings, or the home screen. You can mask sensitive information from the representative's view, supporting compliance initiatives. Content embedded in your mobile app, such as a webpage or PDF document, can also be viewed during a mobile app sharing session, and representatives can gesture and highlight on the screen to help guide the conversation.

You can also add live video during the collaboration for a more personal, real-human-guaranteed experience. Glance offers an out-of-the-box implementation of our mobile SDK with a default UI that can be copied and customized to match your branding requirements. To learn more about our SDK, visit our Mobile SDK documentation.

Join customers in mobile browser apps

Regardless of device type or browser app, you can engage customers in a Glance Guided CX collaborative session from your mobile-friendly websites or portals. Cobrowse webpages, highlight and gesture to draw attention, and scroll the page on behalf of the customer to guide the conversation. If additional help is needed, representatives can request the customer allow them to assist remotely to help fill in forms or take limited control of the page. You can invite other guests to join the collaborative session and use video if desired. Sensitive data, fields, elements, or even pages can be masked or redacted from the representative's view to protect the customer’s privacy.

Ask customers to live stream their mobile camera

Invite customers to live stream their mobile device camera for ID verification, claims processing, equipment troubleshooting, installation guidance, and more, turning smartphones into sales and service accelerators. Mobile camera sharing is initiated with a click of a button from within the representative’s workspace, sending a hyperlink via SMS to the customer’s or field technician’s mobile device. Once accepted, the mobile device user can stream their camera feed, rotate the camera, and use the flashlight to illuminate hard-to-see items or spaces. No app or download is required.

Easy for everyone, works everywhere

Representatives can start human-guided digital engagements with customers from any CRM, CCaaS, ITSM, FSM, or custom desktop system. Glance leverages the tools, processes, and communication channels you already have in place, including routing and escalations, making adding collaboration to your interactions easy. Customers can use any browser or device without exchanging a session key to join a collaboration. It’s that seamless – Glance helps you create a consistent customer experience across your digital properties, engagement channels, business units, departments, or even strategic partners.

Fully customizable to your enterprise

Chances are high that you’ve actually experienced Glance and didn’t know it. Why? Because most of our enterprise customers configure our Guided CX capabilities to match their brand, design elements, UI, and UX. Our APIs and SDKs are often leveraged to embed Glance, making it an invisible differentiator in their human-based digital experiences. Glance is architected to allow you to easily customize it or work with our ready-made, “out-of-the-box” components.

Take advantage of intelligent connection with rules-based human engagement

Give your experts one less decision to make and improve your business efficiency. You can proactively start Glance Guided CX sessions when conditions are right by leveraging business intelligence, routing rules, AI signals, or even customer preferences. Not ready for that level of automation? That’s okay. You can still leverage our detection capabilities and signal for a representative to start Glance with just one click from within their workspace at their discretion.

The only enterprise-grade, portable collaboration solution

Changing CRM, CCaaS, ITSM, or FSM providers? Separating the workspace (desktop) from other best-of-breed functionality? Have disparate or homegrown systems across multiple lines of businesses or sister companies? No problem. You can leverage Glance across any tech stack with our quick-start integration options or API and SDK libraries. Glance works exactly the same no matter where the interaction starts from, ensuring employees and customers have a consistent experience regardless of the underlying tech.

Need security and scale? We've got you covered.

Glance supports stringent data privacy and security standards, maintains annual compliance with ISO/IEC 27001 and SOC 2 Type 2, and is verified by our Fortune 500 customers in Financial Services, Banking, Insurance, and more. Our Guided CX platform, which includes our mobile collaboration capabilities, is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing. Visit our Trust Center for more information.

Proveable business impact with data the way you want it

Our easy-to-access APIs let you export Glance data into your BI or reporting tools to analyze Glance's ROI. Additionally, integrating Glance within your CRM, CCaaS, ITSM, FSM, or custom systems allows you to combine interaction data with business data, enabling deeper and more meaningful business analysis to help you understand Glance's revenue impact and value-based operational efficiencies.