Glance Video

Humanize digital experiences with embedded video

Show your customers that real humans are there to guide and help them achieve their goals with live video that enhances guided CX interactions through powerful, face-to-face collaboration. One-, two-, or multi-way video options make collaborating with Glance a rich experience inside of your mobile apps, portals, websites, or even SaaS applications.

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Fortune 500 enterprises trust Glance’s collaboration technology

The world’s largest and most security-conscious enterprises trust Glance to power their human-focused CX strategies. This includes adding live, in-the-moment video to personalize the experience while guiding customers in their mobile apps, account portals, SaaS applications, or websites.

Start video anytime during a Glance collaboration

You can begin collaborations with video turned on or add it to an active Glance session already in progress. Customers can choose to allow video and turn it off at any time. Representatives love how quick it is to start a Glance-powered collaboration from within their daily workspace, with the capabilities they need at their fingertips.

High-quality video with options you expect

When you use video during a Glance collaboration, you can have a representative-only stream (one-way), request customers to turn on their video stream (two-way), and invite multiple participants to join the session. Representatives can have a branded, custom background, and all participants can turn on background blurring. Flexibility is built-in: users can resize the video window, snap to corners, minimize, or turn it on and off during a Glance Guided CX session so that it’s never in the way of live collaboration.

No additional overhead for face-to-face online consultation

Enterprises and customers can use the standard equipment already available on devices, with no additional hardware purchases necessary. Glance video performance dynamically adjusts depending on network bandwidth to deliver the best possible experience for participants. You can keep customers in the moment, engaged, and focused on the task at hand – no downloads, plugins, or extensions required.

Works with your existing (and future) tech stack

You can leverage Glance with the systems you have in place today or the technology choices in the future. Glance works the same no matter where the interaction starts, ensuring employees and customers have a consistent experience regardless of the underlying tech.

Learn more about our quick-start integration options or API and SDK libraries.

Enterprise-grade security and scale

Glance supports stringent data privacy and security standards, maintains annual compliance with ISO/IEC 27001 and SOC 2 Type 2, and is verified by our Fortune 500 customers in Financial Services, Banking, Insurance, and more. Our Guided CX platform, which includes video, is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing.

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Measurable business impact

Our APIs let you export Glance data into your BI or reporting tools to analyze the ROI of video while assisting customers. Additionally, integrating Glance within your CRM, CCaaS, or custom systems allows you to combine interaction data with business data, enabling deeper and more meaningful business analysis to help you understand Glance's revenue impact and value-based operational efficiencies.