GUIDED CX FOR HIGHER EDUCATION

Transform educational experiences with Glance

Today’s students have more options than ever before. Institutions must offer standout online experiences and greater flexibility to meet students’ increasing expectations. And they must do so without forfeiting the meaningful connections that make campus communities strong.

With Glance, you can put human connection at the heart of digital learning, advising, and recruiting experiences. Guided CX solutions like cobrowse and video chat help your institution create online environments worthy of advising and learning, setting the new standard for higher education.
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Nearly 6 in 10 students say that, of all the companies they engage with online, their college is the furthest behind in personalizing their experience.

(Source: Modern Campus)

Support students when they need it most

When it comes to complex or high-stakes processes like admissions and financial aid, students need more than self-help articles. Give them clarity and one-on-one guidance with Glance’s Guided CX. Your advisors can join them right inside your school’s website or app with video chat and cobrowse to personally answer questions, help students fill out online forms, and provide technical support — all with the trust and empathy that can only come from human-to-human connection.

Human connection supports your goals: After enabling Glance Cobrowse for its enrollment process, a highly-ranked university achieved higher application completion rates and applicant satisfaction.
Cobrowse

Create meaningful moments with prospective students

Explore offerings together, virtually. Glance empowers your institution to offer differentiated experiences your prospective students won’t forget. Use Glance’s Guided CX solutions for memorable virtual tours, meaningful professor meet-and-greets, and personalized online sessions that allow students to explore and learn about their programs of interest.

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Set a new standard for online advising and learning

Give students the one-on-one support they expect in-person with the convenience of a remote environment. Professors and advisors can offer virtual office hours or advisory sessions that go above and beyond, transforming “do it yourself” to “let’s do it together.” Whether your institution offers online, hybrid, or in-person learning, all students can benefit from the flexibility and connections Guided CX facilitates.

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MEASURABLE RESULTS

Human-centered educational experiences drive measurable outcomes

Glance is demonstrated across multiple industries to provide measurable results that yield better outcomes to benefit students, staff and faculty, and the entire campus community.

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abandonment rates Guide prospective and current students from start to finish.

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student satisfaction Offer students the standout digital experiences they’ve come to expect.

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staff satisfaction Empower employees to do what they love: connect with students.

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Guided CX Insights

Explore insights and best practices to help you deliver standout customer experiences in your digital spaces.

Guided CX

See Glance Guided CX solutions in Action

View the many ways Glance can transform the experience of your digitally connected customers. Add Glance guided CX solutions to your existing apps and websites to create digital interactions with your customers that rival in-person meetings. Join customers in the app or website. See what’s on their screen. Deliver expert consultation. Guide customers to complete web and in-app transactions.

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Guided CX

Revitalizing visual engagement for maximum impact

Visual engagement solutions are being implemented by companies across every industry to break through classic communication barriers and provide the empowering service today’s consumers want.

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Guided CX

Innovating Guided CX: A path to exceptional experiences

CEO Tom Martin recently joined CX Today’s Charlie Mitchell for an engaging conversation where they explored the evolving landscape of customer experience (CX). They explored the increasing significance of guided CX, the solutions that are resonating with Glance's customers, and Tom gave a sneak peek into Glance's product roadmap. Keep reading for a synopsis of the conversation, or watch the replay now.

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Earn, keep, and grow your customers with human CX.

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