Glance Trust Center
Every day, the world’s most recognizable brands trust Glance to power their human-to-human collaboration in moments that matter.
DOM-based cobrowse: architected for security
Glance is uniquely architected without the use of proxy servers, which can create vulnerabilities for "man in the middle" attacks. With Glance, both the company's representative and the customer view the same web page at the same time using patented, DOM-based technology, which doesn't store or communicate customer log-in data, cookies, or any other identifying information.
Session data in Glance is always encrypted and always in motion - never at rest - and Glance never records, captures, or stores session content. Available SAML and SSO technology adds additional layers of security to your agents' experience, as well.
Role-based masking: controls for privacy
Masking in Glance offers your in-house administrators complete control over what is shared during a Glance session. When personally identifiable information (PII) and other sensitive data or IP is masked, it is never included in the Glance session, never communicated with the representative, and - in fact - never leaves the customer's browser.
And masking is role-based: providing different levels of access to different types of employees across your organization, if necessary. Masking can apply to text, form-fields, buttons, and more: keeping PII from being communicated to ensure your customers' privacy and security.
Certifications and attestations
ISO/IEC 27001
Glance maintains annual compliance with ISO/IEC 27001, performed by A-LIGN Assurance. This certification confirms our ongoing commitment to the security, confidentiality, and high availability of our services.
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SOC 2 Type 2
SOC for Service Organizations
Glance undergoes regular audits to meet the requirements of each of the five trust principles (security, availability, processing integrity, confidentiality, and privacy) and remains SOC 2 Type 2 compliant. Its SOC 2 report extends to all Glance services. We are happy to provide a copy of our SOC 2 report upon request.
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CSA
Cloud Security Alliance
Glance is STAR Registry Level 1 with Cloud Security Alliance (CSA). The CSA Cloud Controls Matrix is a cybersecurity control framework for cloud computing. It is composed of 197 control objectives that are structured in 17 domains covering all key aspects of cloud technology.
