AI and human CX maturity in insurance

In the face of AI advancements, what key metrics should insurance companies track to evaluate the effectiveness of its integration and its impact on customer experience? How can forward-thinking organizations assess how they balance AI and agents in customer-facing interactions? With pressure from all sides, many leaders are caught between visionary possibilities in the long term and what's achievable – and impactful – now. 

In this on-demand webinar, we discuss how to properly assess and adopt AI without compromising the quality of the customer experience. 

 In this session, we discuss how to:

• Access a framework to understand and assess the stages of AI + Human CX maturity model
• Express a clear position and way forward for organizations in AI transformation
• Understand insurance use cases that are best suited for AI and human interaction
• Use guided CX to unlock key opportunities across the customer journey to monetize, retain, and delight high-value customers.