We know your time is precious, so let’s make it easy. Check out this on-demand demo and see how Glance Guided CX works with Amazon Connect.
You’ll see how Glance for Amazon Connect improves key performance indicators such as driving up FCR, improving employee experience, increasing operational efficiencies, increasing CSAT, and improving sales conversations and how to:
- Transform how customers interact with your business – and give them wow-worthy experiences through co-browsing, document sharing, and video chat, all within the customer's existing browser or mobile app.
- Elevate your team’s ability to provide human-to-human guidance at the moments that matter most, empowering agents with a suite of visual engagement tools to enhance every customer interaction within the Amazon Connect agent workspace. See how Glance allows agents to seamlessly guide customers through web forms, highlight important information, and even provide remote assistance when needed.
- Advance online and in-app experiences by removing friction and connecting people with people, enabling agents to launch Glance sessions directly from the agent desktop with a single click. You'll also see how to leverage automation and business rules to trigger Glance sessions automatically, such as when a high-value customer initiates a chat.