WEBINARS

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See why CX industry leaders trust Glance Guided CX.

Guided CX

The Total Economic Impact of Glance Guided CX

Companies across all industries are seeking to gain a strategic advantage with differentiated customer experiences. But understanding how to measure the business impact of CX improvements is crucial – both to produce quantifiable results and to ensure the investment is sound.

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Latest Recorded Webinars

Guided CX

Why every employee is in the customer experience business

About this talk We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

Dan Gingiss

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Digital Transformation

Level up your CX in 2023: Metrics for ROI success

About this talk Level up your CX measurement in 2023. As the pressure to prove the ROI of your CX strategy intensifies, it’s more important than ever to be confident that your programs are set up to deliver. Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs - so that you can head into 2023 set up for ROI success.

Maxie Schmidt-Subramanian

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Customer Retention

Become a customer loyalty generator series: Make every interaction count

About this talk Digital self-service on your website or in your app works great for your customers … until it doesn’t. When customers need personal assistance in digital spaces, how can your agents help them achieve their goals - and, ultimately, keep them as customers? Bringing human-to-human support into your digital channels could be the game changer you need.

Webinar Speakers

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Customer Retention

Why customer journey mapping matters more than ever

About this talk Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield

Sumita Mullick

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Customer Retention

How to lead contact centers with empathy for transformational CX

About this talk Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately impacting customer experience. Companies who manage to understand and reflect the customer’s voice in their CX strategy and build a business case for investing in the latest technology will see revenue growth. In this Q&A webinar, Ollie’s Director of CX, Ben Devey, will share his extensive experience in the contact center world, from inbound customer service all the way up to management. He will share strategies that he has deployed to embrace the latest contact center technologies and enhance the customer experience such as: Developing processes to listen to the voice of the customer, with a focus on direct-to-consumer models. Creating customer journey maps to identify areas of friction for the customer. Leading with a culture of empathy in the contact center. Register today!

Ben Davey

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Customer Retention

Be a customer loyalty generator: Meet customers inside your mobile apps

About this talk Join our upcoming webinar to learn how you can power omnichannel Guided CX across web and mobile with Glance Mobile App Share.

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Digital Transformation

Effortless digital transformation: Leading with process & technology

About this talk KT Ellis, Senior IT Product Manager at Dutchie, knows CX. They have 10+ years of experience implementing and optimizing customer experience processes and systems across enterprises.

KT Ellis

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Digital Transformation

Turn smartphones into sales and service accelerators with Mobile Camera Share

About this talk When your customers or on-site technicians need to verify information or have difficulty troubleshooting equipment, a simple live stream from their mobile device can keep the interaction progressing to a successful conclusion.

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Customer Retention

How brands boost loyalty and drive revenue with Glance for Salesforce

About this talk Technology is transforming brand interactions - but not human nature.

Webinar Speakers

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Digital Transformation

Why CX should embrace AI

About this talk ChatGPT has shown us that we can expect more from software. At the same time, artificial intelligence (AI) has become a buzzword, promising to completely transform customer experience. However, many enterprises are still hesitant to adopt AI, fearing the risks of technology and uncertain about its potential benefits.

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Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

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