More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.
Why is it vital to add visual engagement to your portfolio? And if you already have visual engagement available, what else should you be doing? During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why visual engagement is transformative. She will cover the following: