Glance Guided CX

Guided CX transforms complex, frustrating, and disconnected digital journeys into high-value, face to face interactions, infused with effortless, empathetic, and expert human connection.

It is what it sounds like: an actual person, at the exact right moment, picking up exactly what’s going wrong and taking you through your digital journey to the right solution. It looks like popping into a tax form to highlight an important value you didn’t know you missed; joining you directly in your HR mobile app to troubleshoot managing your time card; using your mobile camera to effortlessly show a representative where your water heater is leaking. 

When a customer can see a face and get direct guidance in a virtual space, they’re more likely to feel more understood, complete a task faster, and be confident in their decisions. It’s real life, where people help people, with the best of the digital world to back it up.

Our Guided CX Platform sits seamlessly alongside your other CX channels: live chat and chatbots, email, phone, ticketing systems - all of the digital channels your customers know and expect. But the first time your customers experience Guided CX, expect amazement, relief, and maybe even some pledges of loyalty. And you’ll know it worked because they’ll start asking to have the same experience the next time they contact you.

Your representatives will love Guided CX, too – when they see the magic it creates, it’ll be a go-to tool in their arsenal. Plus,  it’s a simple one-click that launches from your existing CRM or CCaaS solution. And session metadata is logged in your CRM, so you and your leadership can see the impact Guided CX is making.