This holiday season, let’s deck the halls with CX cheer! Welcome to the 12 Days of CXmas, where we unwrap 12 unique benefits, features, or insights that Glance brings to customer experience. Ready for a festive journey that combines joy, innovation, and effortless CX? Warm up your vocal cords and let’s get started!

🎵On the first day of CXmas, Glance gave to me:

A personalized engagement strategy

Nothing says “thoughtful holiday gift” like a personalized experience. With Glance, every interaction feels custom-made, showing your customers you care about their unique needs. Whether it’s guiding them through a tricky form or recommending the perfect product, Glance helps you deliver engagement that sparkles.

Give your customers the gift of personalization this season.

🎵On the second day of CXmas, Glance gave to me:

Two cobrowsing sessions

Unwrap the magic of cobrowsing! Imagine navigating a website with your customer as if you’re sitting side by side. Troubleshooting? Seamless. Navigation? Effortless. Smiles? Guaranteed.

Make cobrowsing your secret to smooth customer journeys.

🎵On the third day of CXmas, Glance gave to me:

Three simple clicks

Connecting with support should be as easy as a holiday pie. Glance keeps it simple - no downloads, no tech hurdles. Just three clicks, and your customers are connected to help that’s fast, friendly, and effective.

Simplify CX this season with effortless connections. Request a demo to experience how seamless it is to connect with Glance.

🎵On the fourth day of CXmas, Glance gave to me:

Four happy customers

Four voices singing Glance’s praises! From reducing frustration to boosting loyalty, our clients have stories that shine brighter than holiday lights.

“Glance cuts handle time down at least in half. It makes my job easier, and the member is happy because they expected to be on the phone for hours but it took just minutes.” - Sherrie Barnum, Member Service Representative, SoFi

“Leveraging Glance visual engagement has improved our overall brand image by improving our support offering. Glance helps us increase our customer’s confidence and ability to repeat the solution.” - KC Duggan, Business Relationship Manager, MINDBODY

“The Glance integration with Salesforce gives us a frictionless experience. It is simple, lightweight, and fast for both the agent and the subscriber.” - Dawn Painton, Customer Support Director, Truckstop.com

“We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen.” - Jonathan Crane, Senior VP, Centers of Excellence, Axos Bank

That’s the sound of CX success.

🎵On the fifth day of CXmas, Glance gave to me:

Five golden metrics

What’s on your CX wishlist? Reduced handle time (AHT)? Higher CSAT scores? Glance delivers all that and more. These five golden metrics (based on an independent study) prove that great customer experience is the gift that keeps on giving.

1. 394% return on investment (ROI)
2. 20% reduction in average handle time
3. Improved CSAT scores
4. Improved first-time contact resolution

🎵On the sixth day of CXmas, Glance gave to me:

Six agents smiling 😀

Happy agents make happy customers! Glance empowers support teams to resolve issues quickly, reducing stress and increasing satisfaction. Smiling agents are the best holiday vibes you can ask for.

The independent study mentioned above interviewed employees who use Glance and noted positive feedback, documenting that “Agents who used the solution were better equipped to handle customer interactions and had an overall better user experience.”

Boost team morale with tools that make their job easier.

🎵On the seventh day of CXmas, Glance gave to me:

Seven seamless integrations

Glance plays well with others - whether it’s your CRM, customer portal, or favorite platforms. With seven seamless integrations, you’ll have everything working together in harmony, like a well-rehearsed holiday choir.

1. Saleforce
2. Genesys
3. Five9
4. Amazon Web Services
5. Twilio
6. Dynamics 365
7. Zendesk

Simplify your tech stack with integrations that just work - or use our APIs to build your own!

🎵On the eighth day of CXmas, Glance gave to me:

Eight CX trends a-leading

The future is visual, interactive, and human-guided - and Glance is at the forefront of it all. From cobrowsing to live video, we’re leading the charge in CX innovation for 2025 and beyond.

• Trend 1: Collaborative, “do it together” approach to digital customer service. Glance Guided CX sessions - where businesses can provide personal, human-to-human experiences to customers in a digital environment - increased by an impressive 175% from 2020-2024.
• Trend 2: Hybrid experiences. Merging digital and human touch points is becoming the new standard. Glance blends technology with genuine human empathy that brings the best of both worlds together.
• Trend 3: Hyper-personalization. Customers expect everything to be tailored to them. With more data than ever before, enterprises have the ability to hyper-personalize the customer experience, including knowing exactly when and how a human can and should help. Glance plays well with your existing tech stack and helps you deliver a personalized, memorable experience.
• Trend 4: Human-AI collaboration. AI is changing the game, but it’s essential that AI and humans work hand in hand. AI empowers, but doesn’t replace, humans. When it’s time for the chatbot-to-human handoff, Glance helps facilitate a seamless transition.
• Trend 5: Predictive CX. Predictive AI is also being used to anticipate customer service needs, enabling organizations to offer support (using tools like Glance) before a customer even realizes they need it.
• Trend 6: Advisor mentality shift. CMSWire says brands need to adopt the “advisor” mentality with customers in 2025. Especially in industries like financial services and insurance where human guidance is essential, Glance can equip experts to deliver personalized, one-on-one service in a digital environment.
• Trend 7: Omnichannel customer experience. Customers expect a unified experience no matter what channel they’re using. The right tech stack can make the process smooth for both customers and agents. Glance’s Guided CX platform integrates with your existing technology and makes transitions seamless for both agents and customers.
• Trend 8: Evolution of contact center associates’ role. As AI absorbs more and more routine tasks, human agents have a more elevated role as their plate is filled with more complicated and nuanced interactions. Equipping them with the right tools to help them understand and solve problems (like Glance) will be critical.

🎵On the ninth day of CXmas, Glance gave to me:

Nine customers returning

Loyalty is the true gift of great customer experiences. Glance makes interactions so positive that customers keep coming back - time and time again. Who needs nine ladies dancing when you have nine returning customers?

Build loyalty that lasts with Glance.

🎵On the tenth day of CXmas, Glance gave to me:

Ten troubles resolved

Glance’s visual engagement tools make resolving customer issues faster than ever. From technical glitches to order confusion, we help your team turn customer troubles into triumphs. Glance is proven to reduce average handle time (AHT) and improve first-time contact resolution.

Here are 10 examples of high-impact moments to use Glance:

1. Onboarding
2. Training
3. Complicated forms
4. Technical difficulties
5. Online account management
6. Presentations
7. Sales pitches
8. Consultations and advisement
9. Upselling
10. Cross-selling

🎵On the eleventh day of CXmas, Glance gave to me:

Eleven teams empowered 💪

Support, sales, service - Glance empowers every team to deliver extraordinary experiences. With tools that simplify processes and connect teams to customers, the result is a unified approach to CX success.

Empower your teams to shine this season.

🎵On the twelfth day of CXmas, Glance gave to me:

Twelve months of CX success

As the year wraps up, let’s toast to 12 months of CX innovation! Glance has helped businesses deliver effortless, human-guided customer experiences all year long. Let’s make next year your best yet.

Happy holidays from Glance

We hope the 12 Days of CXmas inspires you to bring even more joy and ease to your customer interactions. This season, let’s give the ultimate gift - effortless, personalized, human-guided CX that delights at every step.

Here’s to a season of happy customers and a bright new year ahead!