March is a time to honor the trailblazing women who have shaped history and continue to transform industries — including customer experience and technology. Women’s History Month gives us an opportunity to recognize the brilliant women who are driving change, breaking barriers, and making customer experiences more seamless, innovative, and human-centered.
At Glance, we’re celebrating the incredible women in CX — both inside and outside our organization — who are shaping the future with their expertise, leadership, and problem-solving skills.
Why celebrating women in CX and tech matters
Technology and customer experience have always been intertwined, and women have played a crucial role in both fields. From the early pioneers of computing to today’s AI and automation innovators, women bring unique perspectives that make technology more intuitive, empathetic, and effective.
Despite these contributions, women remain underrepresented in tech and leadership roles. Celebrating their impact is more than just recognition — it’s about inspiring future generations and ensuring diverse voices continue to shape the industry.
So, how can you get involved?
- Explore Women’s History Month resources: Visit the official website to learn about key historical figures and initiatives.
- Support International Women’s Day initiatives: Check out IWD’s website for events, campaigns, and ways to take action.
- Elevate women in your workplace: Recognize and support female colleagues, mentors, and leaders who are making an impact.
Spotlight on industry leaders driving change in CX
Across industries, women are redefining what’s possible in CX, driving innovation, and ensuring technology serves both businesses and their customers in meaningful ways.
- Women Leaders in Customer Experience: A spotlight on influential women transforming CX.
- Celebrating Women in Customer Contact: A look at historical and modern contributions to customer contact innovation.
Their work is paving the way for more seamless, human-centric, and AI-powered customer experiences.
Glance women making an impact in CX
At Glance, we are proud to work alongside inspiring women who are shaping the future of CX through technology, strategy, and leadership. Here are some words of advice and inspiration from women who lead at Glance.
Deb Breen – Senior Manager, Program Management
What’s one piece of advice you’d give your younger self about working in tech and customer experience?
Trust your instincts and act on them. While a lack of experience may initially feel like a disadvantage, it’s often an asset. Your passion for technology, coupled with your drive to understand its inner workings and translate that value to the people who use it, will take you much further than you can imagine right now. Stay grounded in your experiences and appreciate the lessons you'll learn along the way. Stress less and enjoy the ride.
What does Women’s History Month mean to you?
Women’s History Month is a good time to reflect. I find myself not only considering my own journey but also honoring the many women who paved the way before me. From the trailblazers in early tech history — such as Ada Lovelace, who wrote the first computer algorithm in 1843; Adele Goldberg, known for creating the Smalltalk WYSIWYG GUI; and the women of the ENIAC Project, who programmed the world’s first “all-electronic” computer during WWI I— to the incredible women I’ve had the privilege to work with and for throughout my own career, they continue to inspire me every day and I am grateful.
Women are known for bringing a unique perspective to problem solving. What’s one way you’ve approached a CX challenge differently than expected?
In the '90s, I worked on a major automation project and an influential shift manager was blocking our timeline. As a young systems engineer, I was stuck — until my boss gave me this simple advice: “Take him for a beer, learn about his world, then bring donuts for the whole shift the next morning and talk with them.” This was an invaluable lesson. The real key to successfully implementing technology really does require building genuine connections with the people who will be impacted by it. Variations of this “Beer and Donuts” approach have proven to be a powerful tool in navigating challenges and fostering collaboration on projects throughout my career.
Heather Nightingale – Director, Product Marketing
What’s one piece of advice you’d give your younger self about working in tech and customer experience?
Stay confident and fearless in showcasing your abilities. Sometimes your empathy and assuming positive intent is taken as ‘softness,’ especially in highly technical roles. But your technical aptitude paired with humanity is your superpower, especially when advocating for those who can’t or won’t. Don’t let anyone dim your light.
What does Women’s History Month mean to you?
Women’s History Month is a powerful platform to spotlight trailblazing women — especially those in science and engineering whose contributions have gone unrecognized. It’s about giving them the voice they deserve and showing younger generations that incredible women have paved the way, making space for us to leave our mark too.
Women are known for bringing a unique perspective to problem solving. What’s one way you’ve approached a CX challenge differently than expected?
I approach challenges through the intersection of data, logic, and inclusivity. My engineering background helps me spot patterns and connections that others might miss, and I naturally dive deep into complex problems. But what often surprises people is how I balance that analytical mindset with a genuine curiosity about people — bringing together diverse perspectives to create well-rounded, impactful solutions.
Jackie Russ – COO/CFO
What’s one piece of advice you’d give your younger self about working in tech and customer experience?
Always put the customer at the center of every decision. Technology and strategy will evolve, but a customer-first mindset will always drive success.
What does Women’s History Month mean to you?
Women’s History Month is an opportunity to reflect on progress, celebrate women’s achievements, and ensure we continue creating space for diverse perspectives in leadership and innovation.
Women are known for bringing a unique perspective to problem solving. What’s one way you’ve approached a CX challenge differently than expected?
We are fortunate at Glance to have diverse teams in every area of our business. One of the many positive outcomes of diversity is a collaborative approach to problem solving. We have adopted a methodology of identifying and solving opportunities with the inclusion of diverse opinions. We approach challenges, whether they are in product innovation or our internal systems, with curious minds, reaching out to our customers and our teams to ask, “What would make this better?” I am frequently struck by perspectives that arise that change the trajectory of our initial thinking and move us forward in a more thoughtful way. The result is better solutions that have a lasting impact for Glance and our customers.
Join us in celebrating women in CX
Women have played a pivotal role in shaping CX, and their impact continues to grow. This Women’s History Month and International Women’s Day, we invite you to:
- Recognize the women in your network who are making a difference in customer experience and technology.
- Explore resources and learn more about the incredible contributions of women in history.
- Support organizations that empower women in tech and leadership—see the IWD website for ideas.
At Glance, we’re committed to fostering an inclusive, diverse, and innovative future. Let’s continue to celebrate, uplift, and champion women in CX — today and every day.
