Blog
Creating authentic customer connections in a digital world: The power of integrating empathy and technology with Tom Martin
News

Creating authentic customer connections in a digital world: The power of integrating empathy and technology with Tom Martin

Read time
Published

In this article

    Sign up for our newsletter

    Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world.

    Since that pivot, Glance has experienced multiple years of 70% year on year growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer and competitive cyclist.
    Published
    https://podcasts.apple.com/jm/podcast/navigating-the-customer-experience/id1115751484?i=1000626056493&utm_content=262664044&utm_medium=social&utm_source=facebook&hss_channel=fbp-30057520726

    Related Resources

    News

    75% of consumers left frustrated by AI customer service

    2026 CX trends report from Glance shows customers want trustworthy resolution, no matter the channel

    Read Now
    News

    The next 25 years of Glance: Building the future of guided CX

    If our first 25 years were defined by a simple idea - “If I could just show you what I mean” - the...

    Read Now
    News

    25 years of Glance: Keeping digital CX simple, human, and friction-free

    Technology has changed completely since 2000. Customer expectations have, too.

    Read Now

    SCHEDULE A DEMO

    Join your customers inside your digital spaces

    Set your digital customer experience apart from the rest with Glance Guided CX.

    Schedule a demo
    https://podcasts.apple.com/jm/podcast/navigating-the-customer-experience/id1115751484?i=1000626056493&utm_content=262664044&utm_medium=social&utm_source=facebook&hss_channel=fbp-30057520726