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Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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Customers interact with you via their smartphones. Leverage that!

News

Customers interact with you via their smartphones. Leverage that!

Read time

Published Jan 24, 2024 2:45:01 PM

Even before the pandemic, 92 percent of consumers chose their smartphone as their primary device for customer service.  

Perhaps this is no surprise. After all, it has been 16 years since the advent of the iPhone.  

Yet, in all that time, many of the same pain points still irritate customers as they interact brands on their mobile devices.

Published Jan 24, 2024 2:45:01 PM

Glance Blog

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