Guided CX

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Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

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The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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Customers interact with you via their smartphones. Leverage that!

News

Customers interact with you via their smartphones. Leverage that!

Read time

Published Jan 24, 2024 2:45:01 PM

Even before the pandemic, 92 percent of consumers chose their smartphone as their primary device for customer service.  

Perhaps this is no surprise. After all, it has been 16 years since the advent of the iPhone.  

Yet, in all that time, many of the same pain points still irritate customers as they interact brands on their mobile devices.

Published Jan 24, 2024 2:45:01 PM

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David Butler joins CX leader Glance in product & strategy role

Butler brings customer contact center and CX analysis experience to Glance’s executive leadership...

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The Solution for Providing the Best Customer Experience

A stellar customer service experience can give your organization the competitive edge it needs to...

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How to Gain a Competitive Edge in Customer Experience

Companies worldwide are not only competing on price and products or services. Increasingly, they’re...

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