CXChronicles Podcast 212 with Tom Martin, CEO at Glance

Read time
Published
Thalia Chodat Thalia Chodat

In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

Published
https://cxchronicles.com/212-cxchronicles-podcast-212-with-tom-martin-ceo-at-glance/?utm_content=268628917&utm_medium=social&utm_source=linkedin&hss_channel=lis-cT_-B5hN0P

Related Resources

News

Customers prize resolution over bots’ speedy replies

For 68% of customers what matters most in a support interaction is getting their issue completely...

Read Now
News

Customer service AI bots not ready for prime time, survey suggests

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and...

Read Now
News

Stop Ho-Ho-Holding: The Future of Holiday CX Is Human-Guided AI

We’ve all been there, sitting on hold, listening to tinny holiday music, wondering if a package...

Read Now

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

https://cxchronicles.com/212-cxchronicles-podcast-212-with-tom-martin-ceo-at-glance/?utm_content=268628917&utm_medium=social&utm_source=linkedin&hss_channel=lis-cT_-B5hN0P