Gartner: A Major Reason Many Mobile Apps Fail

Gartner says many mobile apps fail to achieve their business objectives because “there is very little customer service capability built into the apps.” (2018 Hype Cycle) That’s the very reason we’ve extended our industry leading visual engagement solutions to include mobile apps for Android and iOS.

When users of your mobile app get stuck, Glance Mobile App Sharing can help your call center agents deliver in-app visual support — similar to screen sharing or cobrowsing, but for Android or iOS native mobile apps.

To see Glance Mobile App Sharing in action, watch this short video:

Mobile App Sharing is easy to install and use. Here’s how:

• Embed visual support and service functionality into your mobile app via the Glance SDK
• Enable your mobile app users to request help from a service or sales agent with tap of a button
• Agents can join an in-app sharing session with users of your mobile app
• Agents can immediately understand where users are stuck and offer guidance.

If you have a “mobile-first” or omnichannel customer engagement strategy, Mobile App Sharing can help you deliver stellar customer service. Glance can improve app stickiness and loyalty and increase app transaction conversion rate, too. That’s exactly how Intuit uses it.

Want to give your mobile app the visual engagement boost it deserves? Request a demo today!