Glance launches Guided CX™ availability in AWS Marketplace

Wakefield, MA, September 11, 2024: Glance, a leading provider of Guided Customer Experience (CX) solutions, announced today that its Guided CX™ platform is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).  

Glance’s Guided CX solutions empower organizations to deliver real-time, human-to-human experiences within their digital environments. By seamlessly integrating cobrowsing, screen sharing, and video chat, Glance enables businesses to provide personalized support and guidance at critical moments in the customer journey. This unique approach helps companies enhance customer satisfaction, improve conversion rates, and build lasting relationships — all while maintaining the security and compliance standards required in today's digital landscape.

AWS customers will now have access to Glance’s Guided CX solution directly within AWS Marketplace. This provides AWS customers with the ability to streamline the purchase of Glance within their AWS Marketplace account. 

“Organizations today need flexibility in how they engage with customers across various channels," said David Butler, SVP of Product & Strategy, Glance. "With Glance now available in AWS Marketplace, customers can easily integrate our Guided CX solutions into any agent desktop or console across their enterprise, bringing a ubiquitous and seamless human-based experience to the digital touchpoints that matter most to customers. This level of integration and adaptability enables Glance’s customers to deliver exceptional customer experiences regardless of the digital properties or communication channels their customers choose to interact with."

"Our clients have achieved an impressive 394% return on investment,” shared Tom Martin, CEO, Glance. “Glance blends groundbreaking technology with genuine human connection, which empowers our enterprise customers to be at the top of their industries when it comes to customer experience, satisfaction, and loyalty.” 

Glance is now generally available in AWS Marketplace. For more information on Glance and its Guided CX solutions, please visit glance.cx.