Wakefield, MA—February 8, 2021– Glance (www.glance.net), a leading provider of guided customer experience solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that EJ McGowan has been appointed as Vice President of Engineering. In this capacity, he will oversee the company’s product development, testing, quality assurance, and engineering activities.
A resident of Winchester, Massachusetts, McGowan joins Glance after spending over ten years at Carpe Diem Software, a development and business consulting firm he founded in 2010. Prior to that, he served in executive capacities with several well-regarded technology firms, including J2 Global, Mzinga.com, and WebEx. McGowan also has a strong developer pedigree and has spearheaded multiple project initiatives in cloud environments. He holds a degree in Computer Science from Tufts University.
“EJ brings a wealth of knowledge and experience that will help Glance align our products with always-evolving market needs,” said Tom Martin, chief executive officer of Glance. “His managerial skills, insights, and passion for technology dovetail perfectly with Glance’s culture. We have every expectation that EJ will be a great asset to our organization.”
“Glance has built an enviable reputation for technical innovation, and I’m looking forward to working with the many talented professionals who create these compelling solutions,” said McGowan. “As businesses continue to look for new and effective digital tools to engage with customers and other stakeholders, we are eager to build upon the high-value, intuitive, and cost-effective capabilities that have earned Glance its leadership position.”
Recognized as the foremost provider of guided customer experience capabilities, Glance has been serving the enterprise sector since 2000. The company utilizes a cloud-based architecture that enables businesses to add guided customer experience functionality to any existing website, browser app, or native mobile app. The technology lets knowledge workers initiate human-to-human interactions within the digital environment, regardless of whether it takes place on a desktop, laptop, or mobile device. Knowledge workers can join the customer in an app or browser, view the digital environment of the customer, present themselves through embedded video, deliver consultation, and guide the customer to complete transactions. Glance’s technology works across all major browsers and devices, and needs no software downloads.
About Glance Networks
Glance Networks transforms the customer experience by enabling guided customer experiences for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance guided CX technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance partners include Salesforce, ServiceNow, and Docutech. For more information, please go to www.glance.net.
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