Glance Networks Rolls Out Glance for Microsoft Dynamics 365

Glance Networks, a leading provider of visual engagement solutions, today rolled out Glance for Microsoft Dynamics 365 and made it available on the Microsoft AppSource.

Glance for Microsoft Dynamics 365 is an application designed to make online interactions between company and customer instant, intelligent and visual, furthering Glance’s overall purpose, which is to transform the customer experience for today’s businesses.

“We are very excited to make Glance for Microsoft Dynamics 365 available today to companies that are looking for ways to conduct business easier,” said Tom Martin, CEO, Glance Networks. “This will help to boost the customer experience with our easy-to-use and reliable visual engagement solution.”

Available on the Microsoft AppSource

Companies can quickly and easily enable their customer service agents to launch collaborative sessions with customers through cobrowse, a visual engagement tool that instantly and securely shares a browser view.

Once the application is downloaded into Microsoft Dynamics, these sessions can be started by clicking on the Glance Cobrowse icon that appears on any Microsoft Dynamics 365 contact or account.

Key benefits of the application include:

• Quickly clarify sales and support conversations
• Improve first-contact resolution for complex support scenarios
• Increase revenue per transaction for online interactions
• Protect sensitive information through advanced security and technology

Partnering for success

Glance Networks worked on the app with Sonoma Partners, a Chicago-based CRM consultancy that specializes in working with Dynamics 365 ISVs to build products and integrations for the Microsoft Cloud platform. Sonoma Partners has successfully completed more than 1,000 CRM deployments and ISV projects for more than 500 clients.

“It was a pleasure working with the Glance Networks team on their Microsoft Dynamics 365 integration project,” said George Deplaris, Dynamics sales director, Sonoma Partners.  “Launching their co-browse solution in Microsoft AppSource allows customers access to install a free trial on-demand.  We look forward to helping Glance Networks broaden their partnership with Microsoft and add new functionality to their AppSource solution.”

Try out Glance for Microsoft Dynamics 365 today

To download your free trial on the Microsoft AppSource, please click on this link.

Are you ready to see how Glance can improve customer engagement, increase sales, and improve the bottom line for your own company?

Sign up for your personalized Glance demo today!

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About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »