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Glance Networks, a leading provider of intelligent visual engagement solutions, has positioned itself for sustainable growth through a combination of new customer wins, technology upgrades, and endorsements from high-value entities.
Glance has seen a 93 percent growth in Enterprise customer revenue year-over-year. This growth, which occurred from deals with customers in industries ranging from education to healthcare to financial services, has helped Glance position itself as the go-to visual engagement solution for enterprise companies that want to delight their customers with frictionless visual collaborative experiences.
Intuit Utilizes Glance Networks for #1 Selling Tax Software
One such company is Intuit, who makes TurboTax, the #1 selling tax software on the market today. Glance is a key component of Intuit’s SmartLook™ experience – a solution within the software to help customers get a smarter, more personalized experience. With the use of SmartLook, during the height of the 2017 tax season, Intuit measurably improved its customer resolution rate and boosted its Transactional Net Promotor Score® (tNPS), which measures how likely a customer is to mention a product to a friend or colleague.
“We are in the business of helping companies guide their customers through to the resolution of their issues,” said Tom Martin, CEO, Glance Networks. “Our technology allows agents to skip the twenty questions and get to the heart of the matter, an important distinction in this fast-paced world of customer service.”
Glance is one of the world’s easiest, most reliable and secure visual engagement solutions. Using Glance, organizations can see, show and share anything online, creating a streamlined path to great experiences in sales, support and customer service. Built on a platform that includes cobrowse, screen share and one-way agent video, Glance solutions enable companies to improve customer satisfaction, long-term customer loyalty and revenue growth.
Forrester Research: Visual Engagement Drives Relationships and Revenue for Customer Service
Indeed, with the release of its May 2017 report titled, “Visual Engagement Drives Relationships and Revenue for Customer Service“, Forrester Research highlights the need for visual engagement – such as video, co-browsing and screen-sharing – to better connect with customers. Forrester also recommends organizations evaluate vendors like Glance, citing a shift to the availability of web-enabled devices in use by most of the buying public.
According to the report: “Every mainstream smartphone, tablet, and laptop has an embedded camera. Paired with a global connection speed that’s up more than 20 percent year over year, consumers are ready and equipped for high-quality visual interactions.” The report encourages companies to “investigate product offerings from companies like…Glance Networks…to understand the range of visual engagement solutions they provide and how they can tie into your existing service processes.”
Glance Networks for Microsoft Dynamics 365
This past June, Glance unveiled Glance for Microsoft Dynamics 365, an application designed to help customers empower their customer service, support and sales representatives. The add-on makes it simple for agents to launch seamless collaborative sessions within their Microsoft Dynamics 365 contact form in the middle of a conversation, adding another layer to a suite of products focused on the customer.
“Building a Microsoft Dynamics 365 app was a no-brainer since it fits so seamlessly within our existing capabilities,” said Martin. “We want to give agents instant access to customer information over the course of a conversation. This feature enables them to pull up information they need, literally, at the click of a button.”
Read more: To learn more about the ROI of visual engagement solutions, download the free Forrester report: Visual Engagement Drives Relationships and Revenue or…
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About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »
